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Yes, I have read the fine print, previous entries, and understand that even with my grandfathered "Unlimited" broadband plan, Verizon will throttle back my speed when I go over 5gb.
Here is what angers me. Being a loyal VZW customer for over 9 years, with 5 phone lines and a broadband package, I am getting punished for my overage. Last month I went over my 5gb on the 13th. My billing cycle date is the 22nd, which is when usage is reset. Common sense would dictate that the speed gets reset too. No, VZW stated that my speed is throttled back for 4 weeks from the date of going over. So I have to wait until November 10th to have my speed back up which is over half way through my billing cycle. I emailed the NW regional President and her assistant replied, that they do not do anything about it. It's the way it is.
Does anyone know any ideas to be able to track usage in real time? Does usage change depending on what internet browser used? Is there a minimum speed to be considered broadband?
I am even more frustrated since I found this out after upgrading to MIFI. If I happen to go over my "unlimited" 5gb plan again, I might get punished even longer and never get back up to speed.
P.S. Do they throttle the data plans for smartphones too?
Thanks,
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I know the feeling about going over your usage. My problem is that when I connect to VZM Manager the usage box is suppose to come up and tell you where you are at, mine will not show the web page so I don't know unless I log into the Verizon Wireless home page. I have no problem there, except it it very inconvenient sometimes, and you are using your usage to get on Verizon.
I have a suggestion for Verizon - When a customer is getting close to being over, Verizon can send an email to let them know and then the customer has an option to buy and extra 1G or what ever they think they need, for a small extra one time fee for the billing cycle. So that way the customer will not get a big surprise at the end of the billing cycle (mine was $107.00 extra).
They do not have a larger plan then the 5G for the broadband device. Now a days people are on the internet a lot more then previous years. Some people are working 2nd jobs from there computers at home besides just enjoy internet entertainment. It would just make since to have an extra 1G available if needed - this would be like an ala-cart option.
Just a thought!!!!!!
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toots2022 wrote:My problem is that when I connect to VZM Manager the usage box is suppose to come up and tell you where you are at, mine will not show the web page so I don't know unless I log into the Verizon Wireless home page.
Open VZAccess manager, click on OPTIONS>Preferences and then check the box "Display my usage information on connection"
toots2022 wrote:
I have a suggestion for Verizon - When a customer is getting close to being over, Verizon can send an email to let them know and then the customer has an option to buy and extra 1G or what ever they think they need, for a small extra one time fee for the billing cycle. So that way the customer will not get a big surprise at the end of the billing cycle (mine was $107.00 extra).
Verizon already sends emails when you have used 25%, 50%, 75%, and 94% of your monthly allocation. Just look for the emails with "Important Information Regarding your Verizon Wireless Account" on the Subject line.
-Rick
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I am new to the throttling thing. I hadn't realized that they were doing it until recently when they slowed my speed down to 85kbps! You can even check your email at that speed. When we called the tech support they sent us a new MIFI because that was the only reason they could come up with for what was wrong. After we went through all the set up business and the speed was the same the tech support person admitted that we were being penalized for using too much of our unlimited data. We were told it would reset at the beginning of the new billing cycle. From the above posts it appears I will have a long wait to get our speed back.
Is there anything that can be done to get the speed back sooner?
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jkse wrote:I am new to the throttling thing. I hadn't realized that they were doing it until recently when they slowed my speed down to 85kbps! You can even check your email at that speed. When we called the tech support they sent us a new MIFI because that was the only reason they could come up with for what was wrong. After we went through all the set up business and the speed was the same the tech support person admitted that we were being penalized for using too much of our unlimited data. We were told it would reset at the beginning of the new billing cycle. From the above posts it appears I will have a long wait to get our speed back.
Is there anything that can be done to get the speed back sooner?
Get a MiFi from a carrier that doesn't throttle and has unlimited data (e.g., Virgin Mobile).
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Wow 85Kbps would be a throttle up for me.
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I've never gotten one of these emails. So far I have not been charged an overage fee but I really don't think I am going over and am having the same problems with connection and speed.
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They do have Email reminders that you set up yourself in you account that will let you know at different times as to your amount of usage
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funkyd71 wrote:Yes, I have read the fine print, previous entries, and understand that even with my grandfathered "Unlimited" broadband plan, Verizon will throttle back my speed when I go over 5gb.
Here is what angers me. Being a loyal VZW customer for over 9 years, with 5 phone lines and a broadband package, I am getting punished for my overage. Last month I went over my 5gb on the 13th. My billing cycle date is the 22nd, which is when usage is reset. Common sense would dictate that the speed gets reset too. No, VZW stated that my speed is throttled back for 4 weeks from the date of going over. So I have to wait until November 10th to have my speed back up which is over half way through my billing cycle. I emailed the NW regional President and her assistant replied, that they do not do anything about it. It's the way it is.
Does anyone know any ideas to be able to track usage in real time? Does usage change depending on what internet browser used? Is there a minimum speed to be considered broadband?
I am even more frustrated since I found this out after upgrading to MIFI. If I happen to go over my "unlimited" 5gb plan again, I might get punished even longer and never get back up to speed.
P.S. Do they throttle the data plans for smartphones too?
Thanks,
Unfortunately, that is pretty much the way it is. When the unlimited plans originally came out, no one was even coming close to 5GBs of usage, so it was really a nonissue. With the way the internet and media has evolved, obviously speeds and 5GB is a whole different ball game. They can throttle your usage for the amount of time they listed and they can keep doing it. Now that you know, all you can do is stay below 5GB. Also, there are new plans/pricing for MiFi's, so you could get 10GB of usage for $80 and not have to worry as much, or you can even lower to $50 a month for 5GB and save some money.
Smartphones are not throttled and are truly unlimited. I know many people in my circle of family and friends that use more than 5GB on a regular basis.
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I just got stung for the 5gb overuse......also on an "Unlimited" plan. The fine print allows Verizon to "protect the web" - in this case throttling me back. After reading some of these posts, it looks like I need to make sure I am not being charged even tough my use is unlimited.
Tom Tauke wrote in one of his blogs that customers, "should go somewhere else if their not happy" I hope those who have been screwed by Verizon do just that. I live in a rural setting and am stuck switch this as my only connection. They complained about net abuse (over 5gb) and in the same sentence try to upsell for an additional $30 per month. If it was about protecting the web from data hogging they wouldn't offer an upgrade. No, it's always about money....and in this case reneging on a contract. I'll see if they will give me dial up rates until JANUARY 18TH! That's my "time out " period.
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Contact Fraud and investigations now... 888-483-7200 and ask them to remove the cap. get their name and post on here.. request a copy of the business policy that says they are limiting access after 5gig... we are working on a class action law suit for strong arm sales tactics...
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I felt like a class action suit may be in the future!!
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I posted my original Verizon Community post on the RV.net Open Roads Forum complaining about my Verizon Broadband account being throttled down as punishment for going over the 5 Gig limit during my very first month of having my new MiFi. The Open Roads Forum is the largest RV forum on the internet; Verizon is the preferred carrier of almost all RVers out there because of its superior network (I don't care what AT&T says). If you wish to see what this group of people is saying about this throttling down and the 5 Gig limit on "unlimited" data accounts check it out at: http://www.rv.net/forums/index.cfm/fuseaction/thread/tid/24680014/srt/pa/pging/1/page/1.cfm ; I have the same user name on the Open Roads Forum as I do on this one.
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I checked the Open Roads RVers forum this morning and someone was suggesting that a company Clear 4G was offering a truly unlimited data plan with MiFi. The link that was given was: http://www.clear.com/ but when I checked their coverage map, it definitely did not measure up to Verizon's Broadband Wireless' network. Remember, we do live in our motorhome and travel the country extensively.
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lkentn wrote:I checked the Open Roads RVers forum this morning and someone was suggesting that a company Clear 4G was offering a truly unlimited data plan with MiFi. The link that was given was: http://www.clear.com/ but when I checked their coverage map, it definitely did not measure up to Verizon's Broadband Wireless' network. Remember, we do live in our motorhome and travel the country extensively.
Also check Virgin Mobile. Their MiFi plan is $40/month unlimited with no contract. They use the Sprint network.
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finally!! someone doing something worhwhile.......make it count!! I am calling!
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Good luck with Clearwire. They throttle you. Sure they don't have a cap, but they will throttle you based on what you are using the bandwidth for. I used to have them for 2 years, and I refuse to go back. Also Sprint charges an extra $10 for their 4G devices per month for unlimited. If you don't have 4G in your area well you have a 5GB cap.
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Just talked the Neighbor into getting Cricket for their fixed base operation... unlimited data.... gonna help them with their signal reception this afternoon... they are exstatic since the last thing they had was dial up. We are definitely in the sticks. I did talk to Gonzales at Verizon... I think I enlightened him when he offered me a 5gig plan and new equipment.. I asked him how much my 8Gig useage would have cost me last month.... It took him awhile but did figure out the math and said he could understand where I was coming from... (by the way it would have cost 150 bucks more for the 3 Gig overage). He is sending me some more documents about my current unlimited plan.
Still looking at a class action lawsuit and other options.
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Isn't this whole thing ridiculous. A couple of days ago, I spoke to Verizon Customer Service and asked this person what "Unlimited" meant to them. The rep replied that it should mean UNLIMITED! Even many of the Verizon people are having trouble supporting their throttling down program. As a full-time RVer, the Verizon network is best for me; but, one day a competitor will come along with as good a network and a better program and I will switch so quickly. It amazes me just how arrogant these companies can be. And, Verizon has been so good for us for so long but nothing lasts forever. I don't know if any Verizon management ever read any of their customer posts on this forum; but, they should!
