Re: Unreliable connection with HomeFusion
SouthernBoyd
Newbie

Yesterday, it started acting up again and continued for several hours. Reboots did not resolve it, so I shut the antenna and router down overnight. Started everything up this morning and immediately saw the same pattern of disconnect/reconnecting. I monitor the connection here:

My Network > Network Connections > Broadband Connection (LTE) > LTE Status

You will find 4 PDN Connections, one named VZWINTERNET. The status will cycle through connected, disconnected, in_process repeatedly, and each time it will acquire a new IP address.

Mine went through this process for two hours even after two soft reboots of the HBA. While monitoring the status, I called into tech support to check on my ticket and, I kid you not, as soon as I pressed 3 for tech support, it connected and remained connected throughout the call and continues still. The support specialist and I compared it to taking your car into the dealership for a strange noise only to have it run perfectly until you pick it up and drive it away. I think it's mocking me!

Anyway, based on the timeframe in which my troubles started, he suspected it might be something to do with the nationwide firmware update that went out recently. I have read others mention this as well.

Yes, it is frustrating, but often we are accustomed to the immediacy of results that technology gives us and we lose patience in the time it takes to correct a flaw. He assured me there is little doubt that I can expect a bill credit once this is resolved based on my personal situation. I'm confident it's just a matter of time before this gets fixed. Hang in there.

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Re: Unreliable connection with HomeFusion
ikenewton
Newbie

Thanks

Sent from my iPhone

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Re: Unreliable connection with HomeFusion
rowanda
Enthusiast - Level 2

I have had the same problems since Sept. 2013. About 2-3 weeks after install it started acting up. I was assured the problems could and would be fixed so I didn't cancel within the time frame required. To date I still have no service. I have had multiple calls to reps, emails and even a tech came out to replace the cantenna. That worked for a little while, and I mean a LITTLE while. Less than a month afterwards, still had the same problems. Bottom line was the firmware and they don't know when that will be fixed. I have made a complaint with the FCC.

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Re: Unreliable connection with HomeFusion
SouthernBoyd
Newbie

A couple weeks ago, I received an email from vzw requesting the router and cantenna logs. The service was working fine at the time, so I decided to wait until it acted up again. A few days later, I experienced a weekend-long downtime. It has been almost a week since I sent the logs and I haven't heard back yet.

In the meantime, I have developed a new strategy for responding to the cantenna seizures by logging into the router and performing a soft reboot of the cantenna, repeatedly, until the connection finally stabilizes.

Advanced > HBR Advanced Settings > (Yes) > Reboot HBA

Sometimes it takes several attempts; sometimes just one or two. Soft reboots don't take as long as performing a hard reboot, so since I plan on having to perform multiple reboots, I'd rather do it from the comfort of my couch.

However, with each episode, I am getting increasingly frustrated, but it's either wait it out with HomeFusion, switch to satellite (no way), or go back to my homemade 4G antenna setup that will cost me $50/month more for the same data, plus fighting to get out of the contract without termination fees. Smiley Sad

I am hanging on with the expectation that I will get credit for the months that I have not had reliable service.

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Re: Unreliable connection with HomeFusion
abrender
Newbie

Same issues here.  Seemed to work very well for about 2 weeks and now I have to begin a reboot process 3 times a day.  Of course rebooting means cycling (soft or hard) the HBA about 3 to 5 times until it connects again.  It is weird it will always have zero bars (not connected), one bar (says it is connected but really it is not), or four bars and hums right along.

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Re: Unreliable connection with HomeFusion
SouthernBoyd
Newbie

I had a solid 4 weeks of relatively no issues (yay!). That is, until today. Had to reboot the HBA about a dozen times this afternoon until finally getting a stable connection. I called to follow up on my ticket and was told it is at the highest support level and that VZ is working with the Cantenna vendor to resolve it. Although, not as good as having it fixed, it is nice to know this is being given high priority.

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Re: Unreliable connection with HomeFusion
SouthernBoyd
Newbie

It seems my HBA has developed a case of Monday mono. This is the third Monday in a row that I have spent several hours trying to get a stable connection. This is getting annoying. This wide scale service issue has been causing problems for at least 3 months now. Is this ever going to get fixed?! I used my own, reliable $300 antenna/router/wireless modem setup for years before Home Fusion came out here, but the service cost difference is too great to consider switching back. It's a shame that what is probably a much more expensive hardware setup can't accomplish what consumer-grade electronics had no problem with.

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