Used Network Extender.
smitty273
Newbie

just got a used network extender and having trouble setting it up. I am getting a red SYS light and magenta GPS light. I assume i am not getting a gps signal in my house. If i take it outside in the open without being plugged into the router should I get the blue GPS light? Do I need to add this to my verizon account before setting up?

thanks.

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1 Solution
vzw_customer_support
Customer Service Rep

Let's get this resolved for you, smitty273. You will need to add the NE to your account. Here's how: http://www.verizonwireless.com/support/faqs/Equipment/network_extender.html#Network Extender Setup

Let me know if you need additional assistance.

ChaunceyM_VZW

Follow us on twitter @VZwSupport

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4 Replies
smitty273
Newbie

thanks for the responses, I contacted tech support and got it added to my account and is up and running.

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vzw_customer_support
Customer Service Rep

Hi Smitty273,

Awesome! I am so glad to hear that your Network Extender is up and running properly. Device support if you ever need it http://bit.ly/yN1P80 . Have a great weekend.

Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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vzw_customer_support
Customer Service Rep

Let's get this resolved for you, smitty273. You will need to add the NE to your account. Here's how: http://www.verizonwireless.com/support/faqs/Equipment/network_extender.html#Network Extender Setup

Let me know if you need additional assistance.

ChaunceyM_VZW

Follow us on twitter @VZwSupport

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7e18n1
Specialist - Level 3

YES, it needs to be on your account.