VZAccess Manager 7.1.2.2472c or 7.0.5.2424j Installer crashes on MacOSX 10.6.3.

[stinky]

I tried to update my VZAccess Manager software and the installer crashes, and the installed VZAccess Manager application crashes.  Since I was up for New Every Two, I've upgraded from a UMB150 to a MiFi 2200 in the hopes I wouldn't need to use VZAccess Manager, but that's not the case.

The installer crashes after the "Adding icon to Dock" screen: "Installer quit unexpectedly while using the InstallerHelperPlugin plugin".

PlugIn Path:       /tmp/com.apple.installerGrEGSEt8/InstallerHelperPlugin.bundle/Contents/MacOS/InstallerHelperPlugin
PlugIn Identifier: com.smirthmicro.InstallerHelperPlugin
PlugIn Version:    4.0 (2.0)

Date/Time:       2010-06-03 12:57:05.309 -0400
OS Version:      Mac OS X 10.6.3 (10D573)
Report Version:  6

Interval Since Last Report:          908072 sec
Crashes Since Last Report:           45
Per-App Interval Since Last Report:  2589 sec
Per-App Crashes Since Last Report:   2
Anonymous UUID:                      0B9BA3C6-1917-4B59-8B49-5C413C884CD5

Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000039362e68
Crashed Thread:  0  Dispatch queue: com.apple.main-thread

Thread 0 Crashed:  Dispatch queue: com.apple.main-thread
0   libSystem.B.dylib                 0x973ebc8f flockfile + 22
1   libSystem.B.dylib                 0x97436caf feof + 44
2   ...micro.InstallerHelperPlugin    0x06997f2c 0x6993000 + 20268
3   ???                               0x3f203430 0 + 1059075120

Thread 1:
0   libSystem.B.dylib                 0x973f4572 recvfrom$UNIX2003 + 10
1   com.apple.installframework        0x95abba8d do_log_udp_listen + 380
2   libSystem.B.dylib                 0x973e4a19 _pthread_start + 345
3   libSystem.B.dylib                 0x973e489e thread_start + 34

[Yes, it says "smirthmicro".]

When I click OK on that crash reporter and try to start the VZAccess Manager from the Dock, it also crashes immediately:

Process:         VZAccess Manager [1932]
Path:            /Applications/VZAccess Manager.app/Contents/MacOS/VZAccess Manager
Identifier:      com.smithmicro.VZAccessManager
Version:         7.1.2 (7.1.2)
Code Type:       X86 (Native)
Parent Process:  launchd [321]

Date/Time:       2010-06-03 13:00:06.619 -0400
OS Version:      Mac OS X 10.6.3 (10D573)
Report Version:  6

Interval Since Last Report:          908252 sec
Crashes Since Last Report:           46
Per-App Crashes Since Last Report:   1
Anonymous UUID:                      0B9BA3C6-1917-4B59-8B49-5C413C884CD5

Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000200a7265
Crashed Thread:  0  Dispatch queue: com.apple.main-thread

Thread 0 Crashed:  Dispatch queue: com.apple.main-thread
0   ???                               0x200a7265 0 + 537555557

Thread 1:  Dispatch queue: com.apple.libdispatch-manager
0   libSystem.B.dylib                 0x973ddb42 kevent + 10
1   libSystem.B.dylib                 0x973de25c _dispatch_mgr_invoke + 215
2   libSystem.B.dylib                 0x973dd719 _dispatch_queue_invoke + 163
3   libSystem.B.dylib                 0x973dd4be _dispatch_worker_thread2 + 240
4   libSystem.B.dylib                 0x973dcf41 _pthread_wqthread + 390
5   libSystem.B.dylib                 0x973dcd86 start_wqthread + 30

Is there a way I can manually uninstall what it's done to start from a clean slate?  One of the first times I installed this (before I got the MiFi 2200) I was able to fire up VZAM without it crashing, but only once.  Sigh.  Any hints?

[stinky]

I was able to activate by booting into Windows XP (I have it installed on a Boot Camp partition) and installing that way.  I spend most of my time in MacOSX, though, and although I can now connect to the MiFi via wifi, I won't be able to tether because the VZAccess Manager installer crashes every time I try to install it -- just after the "Add an icon to the Dock" step.  And the installed application (it gets installed even though the installer crashes) crashes immediately on startup.

Any hints, anyone?

Tech support said I could uninstall by choosing uninstall from the VZAccess Manager menu, but of course that doesn't work because I can't even get into VZAccess Manager because it crashes at startup.

[fsigworth]

Try booting Mac OS in 32 bit mode (hold down 3 and 2 keys during startup.  I was able to install it that way.  Unfortunately in the default 64-bit mode the VZAccess Manager doesn't work (can't find my MiFi2200).