I have tried numerous times to install VZ Access Manager for my Mifi 2200 with no success. I keep getting the 2738 error message. I have tried to unregister and re-register both vbscript.dll and jscript.dll from the cmd window in both the System32 and SysWOW64 folder and I still can not install VZ Access manager.
I have a dell studio 15 laptop with Windows 7 & XP mode. Can anyone help?
I have not been able to fix this problem. I got an email from Verizon that the script error I am receiving is beyond the scope of their technical support. They suggested I contact my PC manufacturer or Microsoft Tech Support so they can help me uninstall and reinstall the items that need troubleshooting.
I could never get my Dell Studio 15 to recognize my Pantech USB until after I updated the Dell's firmware. Don't know for sure that the firmware update was the fix, but that was the only major change I had made to the computer.
And then what? What is accomplished by this recommendation to scan? I have a windows 7 and cannot get VZ Access to download properly.
What is accomplished is the command scans Windows 7 OS files to verify all is as it should be. If not, it fixes them.
Things happen with Windows Updates, Service Packs and other things to cause some files to be misplaced.
If the scan told you it didn't find any errors, then you are fine with the OS.
If you visit the Dell Support site, they do have information in there regarding the issue of the MBB. Not specifically the error but it may help.
This is a script error, there are two possible fixes that I am aware of.
1. The registry must be fixed.
2. You need to make sure you have the latest version of Windows installer.
Will post more on the registry fix.
Error 2738. Could not access VBScript run time for custom action.
If the above solution does not work, try the following alternative steps
This is what I've found on the error. Be very careful when messing around in the registry. Make sure to download the updated Installishield Windows Installer.
Hope this helps.