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VZAccess Manager / no device detected / Windows 7

Tech note,


I was having problems getting VZAccess Manager to see my PC770 aircard on a brand new Dell laptop (Studio 1550). After reinstalling the software several times as well as speaking the Verizon tech support (no help there), I compared the Dell install with a laptop that was working.


I noticed that the dial connection for the modem was not being installed. After looking around I noticed that the Telephony service was not running on the Dell. As a matter of fact it was disabled.


So I enabled it, rebooted and reinstalled VZAccess Manager. If finally was able to detect the aircard.


Hope this helps someone.