VZAccess Manager usage amount rollbacks/inaccurate
CorkyMcDoogle
Newbie

The usage tab on VZAccess Manager (and also data usage on MyVerizon page) seems like it is always inaccurate. For example, the other day it said my usage up to 7/20 was 4.1gb out of 5gb. Then, yesterday it rolled back and was saying my usage at 7/17 was 3.9gb. But the wierd part is, today it is saying my usage is 3.92gb as of 7/23.

 

Usually, I'm lucky if the usage date is within 2-3 days of the actual date.

 

How do they expect me to stay within 5gb (hard enough as is) without accurate, up-to-date usage measurements?

 

What number should I go with?

Message Edited by CorkyMcDoogle on 07-24-2009 01:29 AM
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33 Replies
LukeTech
Contributor - Level 1
MyVerizon account managment is the accurate measurement. The numbers should be pretty close. If they vary by a large margin, something is up and definitely not good for VZW in the long term. I smell a class action if VZW doesn't make these figures clearer and easier to obtain...
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Greg4Wireless
Enthusiast - Level 3

I'd like to have an answer to this as well.

7/18 11:57pm 2.65GB

7/19 11:11am 2.72GB

7/19 11:57pm 2.55GB******************DOWN***********

7/20 7:15am 3.26GB (what a jump)

7/20 10:52am 3.50GB

7/21 9:34pm 3.92GB

7/21 9:39pm 3.66GB***DOWN***

7/22 4:21pm 3.61GB***DOWN***

7/22 7:47pm 3.50GB***DOWN***

7/22 8:42pm 3.66GB

7/22 11:32pm 3.83GB

 

Note. the times listed are NOT the times I checked the usage, it is the TIME VERIZON last UPDATED the usage reading.

 

HOW COULD MY USAGE GO DOWN ? ? ? ? ? ? ?

 

Obviously, my usage is NOT accurate.  My same concern.....This data is coming DIRECTLY from Verizon's systems.

If I can't rely on this to be accurate, then how does Verizon expect me to accurately monitor and project my 5GB of monthly

usage?

 

So, Verizon, what is going to happen on 7/31 (or when ever my billing cycle ends).  Is my usage suddenly going to EXPONENTIALLY INCREASE??????  then I get popped with a bunch of overages?

 

Currently, the data seems to be about a day behind. 

 

I see a VERY long battle if I have a huge bill at the end of the cycle.  be forewarned, Verizon.

 

It took me almost a month to get a mistake on my LAST BILL corrected, I can see this going terribly wrong as well.

 

VERIZON, GET THIS USAGE MONITOR FIXED ! ! ! !

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Greg4Wireless
Enthusiast - Level 3

I am still seeing inaccurate usage readings as reported by the VZAccess Manager.

 

The last four times I looked at the usage (which the VZAM USAGE TAB even gives you an error accessing this info most of the time unless you hit USAGE and CLOSE the dialogue box about 11 times).......

 

...the usage was the same, then...BAM....it shot up.

 

Again, the time listed was obviously the LAST time it was updated, not the time I pulled the reading.  And how is that?  the time stamp on the reading was the SAME on all 4 readings, although I took the usage reading at a different time.

 

7/23 11:31am 4.03GB

7/23 11:31am 4.03GB

7/23 11:31am 4.11GB

7/23 11:31am 4.44GB (WHOA!  This reading was taken at 8:37am on Sat July 25)

 

How can the time be the same on FOUR readings? In that case, the readings are about a day and a half behind. (EVEN when I was on sucky HughesNet, their readings were updated EVERY HOUR, so you have a CLEAR, CONCISE where you were in your usage)

 

Obviously, I am going to be over at this rate, but until Verizon provides more timely, ACCURATE usage readings, they can't expect

users to effectively monitor their usage and not go over.......

 

Verizon, I feel a long battle with you if you dont get this fixed (for all users).  Moderators, I know you read these posts, you need to pass this information onto your programming folks.......

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CorkyMcDoogle
Newbie

My readings have been like yours. Same dates with different usages and same usages with different dates. It's extremely frustrating.

 

Verizon better not expect me to pay the overages if I go over this month...

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Greg4Wireless
Enthusiast - Level 3

DOCUMENT EVERYTHNG ! ! ! !

 

and hopefully you're on CREDIT CARD billing (not debited out of your checking account).

 

That's the only way you can dispute overages (and have the bank rule in your favor) if they charge you for them.

 

 (Experience with sucky Hughesnet taught me this).

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Greg4Wireless
Enthusiast - Level 3

System Updates for 7/24 Include These Updates.

 

Note.... I randomly checked my USAGE on the tab in the VZAM.  (it takes about 11 times clicking on the USAGE icon, then closing it to get a reading).

 

The system updated the usage at these time (NOTE. These were NOT the times I checked, just the times the system it applied the update).

 

for 7/24, the system applied usage updates @ 9:37am, 11:24am, 4:30pm, and 10:22pm.

 

Now to report its inaccuracy....The system slows about 200mb of usage being applied between each update.

 

so, its 7/25 Now @ 9:37pm.   So, is it to say the system is just now catching up on figuring usage for these dates and times?

What's more to point out the errors in this reporting is that if the system was actually "catching up on calculating usage for the

times above'.....The reason its wrong is that I only used the system about an hour on 7/24.  So, how could updates

@ 9,11,4, and 10 included usage of approximately 200 megs of usage each update?

 

So in ONE day (24th), I used 800mb (according to a 200mb change in the reading at 8a, 11a, 4p, and 11pm?

 

NO FREAKING WAY!

 

So, basically, there is NO way of knowing HOW FAR BEHIND the usage calculation is, and even if the time reported is actually the usage to that point.

 

that, combined with the ERRORS the USAGE tab gives you when you try to check your usage, definately reports erraneous usage stats.

 

It says I am currently at 4.89GB as of 7/24 @ 10:22pm... I can assure you I did not use 1GB in 1 day ! ! ! ! !

 

VERIZON TECH'S.....you need to get the USAGE TAB on the VZAM corrected! and the usage updated to at least the current day.....

 

Everything is documented.  sounds like a long battle with billing at the end of the month...

 

 

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dellfan
Newbie

I am sorry that people unhappy with this service.  Because of where I live, I cannot get cable or dsl for many years to come.  So mobile broadband is the only decent way for me to connect to the internet.

 

I realize that the usage counter is OFTEN way behind, sometimes will show dates/times and usage then later those dates/times usage amounts will be gone, only to show up again later.

 

So, I've found that not living on the GB cap edge makes life a whole lot less stressful.

 

Mobile broadband has been a 99% positive experience for me.

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Greg4Wireless
Enthusiast - Level 3

DELFAN . . . I dont think its that we're necessarily "dissatisfied" with the service . . . . . It's just that the tools that Verizon gives us to "monitor our usage" only work 1/4 of the time..

 

Verizon should supply us with a usage tool that is ACCURATE, UP-TO-DATE, and that WORKS!

 

If this isn't provided, how can they expect us to manage our usage on a "capped" plan.

 

and I guarantee, if you're on a VERIZON wireless mobile plan, you **ARE** on a CAP! (whether you ever come close to it

or not might be a different story...)

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Baldcypress
Newbie

I'm another one who is having problems with this. The usage tab on the access manager only works occassionally but when it does work it agrees with what the online account manager says. Unfortunately both are well behind the current time, and do sometimes go backwards in time. I have no idea what the access manager log function reports, as it is completely different than what the other two say. Not that it matters, since it is not the count used for billing.

 

The online account manager is abysmally slow to use, so I don't like to go there often.

 

It's as if the only way one can stay under the 5 GB limit is to stay WELL BELOW it. Does that mean the limit is really 4 GB? Seems that way if you want to avoid the exhorbitant overage charges.

 

Being diligent about usage is not enough on some days. Things like automatic software updates can blow you away without your knowledge. Then there are runaway programs. One day I had Google Chrome get into some kind of a loop and it chewed up 300 megabytes of usage in less than an hour. I wasn't even using it my computer, everything was "idle" but it had a mind of its own until I exited Chrome. I saw the net activity in windows task manager more or less by accident. Good think I hadn't walked away from my computer for hours, or my whole 5 GB usage quota would have evaporated in a single day. 

Message Edited by Baldcypress on 07-31-2009 06:36 AM
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Greg4Wireless
Enthusiast - Level 3

usage is still about three days behind... my usage jumped 300MB in the next update. and I had not even been on in 2 days.

I'll never believe the usage meter is accurate anyway.

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Greg4Wireless
Enthusiast - Level 3

Actually, reading the previous post.  Most likely  that's Verizon's thinking. 

 

(1) That we will all be so conscious about our usage, we WON'T use much, conceivably using MUCH LESS than our 5GB that we

       are paying for?  In that sense, we should get credit on the next month for the UNUSED GB that we didn't use in the previous

        month.  YEAH... FAT CHANCE of that happening . .. . .

 

(2) After many complaints about the VZ Manager constantly not working as far as retrieving usage, and the fact that the TOTALS

       it DOES report are inaccurate and behind at least 3 days..... Verizon is betting that you will still continue to use your connection

       although you have NO WAY of accurately calculating your use.  In the end, its PROFIT for Verizon because they end up

        banging your account for outrageous overage charges.....

 

Maybe we need to complain to the better business bureau (especially if you are hit with high overage charges). At least its

documented as a complaint.  You might get Verizon to take the excess charges off ONCE, but then again you're stuck in a

contract.  the BBB got me out of my HUGHESNET contract.  IF you're fed up with this, its worth a try to get out of your

Verizon contract. 

 

I guess I will decide personally after my first months bill arrives.

 

VERIZON, YOU STILL NEED TO GET THE VZAM "USAGE TAB" TO WORK, AND TO REPORT ACCURATE USAGE STATS!

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Greg4Wireless
Enthusiast - Level 3

The updating of our usage on our mobile broadband plan still continues to be flawed.

 

Last month I was hit with 1.8GB in overages. Once I proved how inaccurate the updating system is (I had DETAILED logs),

they took the overages off my bill.

 

Read all the previous posts of the inaccuracies how your usage is reported.

 

ONCE AGAIN, I'm seeing the SAME trend.  Usage isn't updated for three days....When it is, its high, then low.

 

For example.....

 

8/6/09 as of 10:15AM I'd used......596MB

8/7/09 as of   9:48AM I'd used.......958MB (NO WAY............)

8/7/09 as of   5:54PM I'd used.......706MB (Usage rolled back 200MB).

 

This is where the reporting system is FLAWED.    The way it increments rapidly in 1 day, then it rolls back the day after.

 

HOW CAN WE RELY ON ANY OF THIS DATA USAGE TO BE ACCURATE?

 

I keep up with my own data usage with NetMeter/NetWorx   According to them, I've only used about 600MB as of 8/6 (which would have been accurate according to VZAM usage on that day...however PM, not AM)

 

SO, how did I use 200MB in 1 day when I wasn't even at home that day (computer off).............Then I'm suddenly "forgiven" for this usage.....No one at Verizon has been able to explain how USAGE ROLLS BACK!

 

I guess I'll just use that I need, and end up calling Verizon billing AGAIN at the end of the billing cycle, and tell them about this.

(or even better, a credit card dispute later on).

 

VERIZON MODS! I know you read these posts. Why can't you relay this to your engineering team???????

 

 

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CorkyMcDoogle
Newbie

I'm glad to hear they took the overages off of your bill. That makes me less worried if the same happens to me. I shouldn't have to pay for something I have no way of keeping track of.

 

Thanks

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Doodle
Newbie

I wasn't able to get them to take the overage off my bill until the guy called me a lair. They showed me online when I came home to find my house broken into and I was calling 911. The computer was off (even unplugged) the verizon device was in a drawer. They credited my account and are sending me a new device, but would not explain who was using my verizon. They said a page was accessed but would not tell me what page. They claimed for sercurity purposes, I let them know that it was my internet and they should be able to tell me what pages I was looking at. The verizon people are crazy. If this happens again I want out of this contract. I just wanted help to find out what was going on, not to be called a lair. I've been watching my usage increase like wildfire. At this rate I will be over in 2 weeks. My average for the 7 months with verizon is 3500, I have not change the way I use the internet.

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blacksheepfoto

I am SO glad I found this post. I've been scratching my head since I had almost $200 in overage last month. Now I have the proof to dispute it.

 

I checked my bills....and found numerous accounts of IMPOSSIBLE usage readings....example...

 

12:15 10MB

12:16  0MB

12:16 124MB

 

Now correct me if I am wrong...that would mean I had a connection speed of 2.06MB a second (or conservatively 1.9MB based on the previous 10MB usage reading)?!!?!??!?!!?

 

Am I missing something or am I right on my math?

 

There is know way in hell I am getting anywhere close to that kind of speed!!! We are talking 8-10Mb(megabit) CABLE speeds!!!

 

I am calling tomorrow and demanding a refund if this is right, and it looks like it is.

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CorkyMcDoogle
Newbie

I recently sent a complaint to Verizon about the crazy usage readings and also asking if there was any plans on increasing the cap limit or adding an option higher than 5gb. Their response was that many people complain about the software/inaccurrate usage readings and that they had no forseeable plans to add any bigger options.

 

This is disappointing. 5gb for an entire month just isn't a reasonable amount of bandwidth for a typical internet user. But, like most people that use it, it's my only option if I want anything other than dial up.

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Greg4Wireless
Enthusiast - Level 3

So, the people at Verizon ARE aware that the VZAM does NOT report accurate usage.  WHAT, THEN, IS THE BASIS FOR CHARGING US OVERAGES at the end of the billing cycle?????????????????????????????????????????????????

 

surely, the moderators read these posts.  You'd think they could pass along the comments to their information systems

division or to the engineers who wrote the crappy software.

 

I've wrote Verizon THREE times about this issue.  at these email addresses, and only got "canned" responses.

 

Verizon Wireless Data Technical Support vzwkanacswirelessdata@gl.verizonwireless.com

 

vzwkanacsWirelessData@HQ.Verizonwireless.com

 

I laughed at their response when they told me to make sure I was in area serviced by Verizon.  If I wasn't and wasn't online, HOW would I have been writing that email ? ? ? ?

 

Its just an endless loop of passing the problem off to another area, all without resolution!

 

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Greg4Wireless
Enthusiast - Level 3

Just to prove this usage data is still inaccurate . . . .

 

Yesterday, sunday, August 2, around 10:00PM CST, I checked my account to see if my usage has reset.

 

It said my usage had RESET on 8/3/09 @ 12:14AM.  WHAT???????????????????????? that has not even happened yet!

 

I check it again this morning @ 8:03AM on 8/3/09, and it says "AS OF 8/3/09 10:10AM, your usage was 0 MB".

WHAT???????????????????/ That hasn't happened yet either!

 

At one time, the usage was THREE DAYS BEHIND, now its a day AHEAD?

 

My total usage jumped from 5.11GB on 7/25 to and ending 6.87GB on 8/1 (end of cycle)?

 

That's 1.76GB extra usage that suddenly JUMPED ahead.  Of course, the VZAM usage monitor is ALWAYS behind, and you

can almost never get a reading.

 

I will be surprised what my bill will be!  I'm going to refer them back to this forum, and the issues myself and some others have

experienced with this issue.

 

Obviously, Verizon isn't listening, as they'd have the issue with the usage monitor fixed at this point.

 

 

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hdixon3
Newbie

I am having the exact same problem this month.  The billing cycle they are charging me overages is 8/14/09-9/13/09.  The strange thing is.....under my detailed usage on My Verizon....these dates are completely missing.  My detailed usage jumps from 7/24/09 all the way to 9/14/09.  Consistently for nine months I have used 4gb and then last month they're saying I went 1gb over my allowance?  There is absolutely no way.

 

I called customer service and they have no idea what is going on.  I also looked on my log in VZAccess and there are only 3 dates logged that total up to 500mb.  I'm not sure what is going on, however, it doesn't sound like I am alone in this circus.  If anyone has any ideas, I'm all ears!

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Doodle
Newbie

Verizon need to get it together. With so many people having overages they don't normally have. So far my usage hasn't changed since 6:11pm on 10/13. Before that it was increase like crazy.

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