VZAccess Manager usage amount rollbacks/inaccurate
CorkyMcDoogle
Newbie

The usage tab on VZAccess Manager (and also data usage on MyVerizon page) seems like it is always inaccurate. For example, the other day it said my usage up to 7/20 was 4.1gb out of 5gb. Then, yesterday it rolled back and was saying my usage at 7/17 was 3.9gb. But the wierd part is, today it is saying my usage is 3.92gb as of 7/23.

 

Usually, I'm lucky if the usage date is within 2-3 days of the actual date.

 

How do they expect me to stay within 5gb (hard enough as is) without accurate, up-to-date usage measurements?

 

What number should I go with?

Message Edited by CorkyMcDoogle on 07-24-2009 01:29 AM
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33 Replies
OneBitterOldMan

I totally agree. This is the 24th and my usage shows the 20th, its like they want you to go over the 5gig  cap , then it says I've used approximately blabla. I think if were gonna get hit for being over that they need to be mare accurate and up to date. Why should I have to pay more for approximately going over there stupid limit.

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Shep
Newbie

:smileysad:Hi,

Last month the online verizon manager registered my usage way over my 5 GB allowance, although my usage was similar to the previous months (which was under 5 GB). I called cutomer service to inquire and they told me the usage box is correct, period. 

I $PAID$ 5x, YES THAT IS FIVE TIMES my monthly service  because VZW calculated me as being over. It takes a lot of computer use to exceed 5 GB and I still wonder...and am not convinced it was a correct reading, but what can I do? I did not keep any records.

By reading this blog I am now recording my usage and keeping track daily.

My question to all you broadband users out there is my usage is only calculated in megabytes, even though my limit if 5 GB. How many megabytes are there to equal a GB?

I'm disgusted, stinging from a huge VZW broadband bill, and now hesitant to even use the broadband. I'm in on any class action that comes of this "usage" issue.

 

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OneBitterOldMan

                            

 

 

                                Your 5 GB = 5120 MB.

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PeterDE
Newbie

I have the same problem. The usage tab on VZAccess Manager doesn't work at all.  It gives a message that says Device not available.  I assume that measn I actually have to connect my "wireless" device with a USB Cable.  I check the usage every day on MY Verizon.  The Usage meter on MY Verizon has given me the same figure since October 20.  I just checked. It still says October 20.  The value hasn't changed.

 

When are they going to fix this???

 

PeterDE

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PeterDE
Newbie

I have since discovered that the usage tab does work when I plug the device in witha USB cord.  But it is still giving me the 10/20/09 data.  Plus that when I plug the MiFi in, the hotspot function no longer works. Of course the manual tells you that up front.   So why design a device that doesn't register your usage when used as a hotspot (when you could have up to five users on line, and doesn't work as a hotspot when plugged in? The whole idea was that my wife and I could be on-line on different computers at the same time. This defeats that because if we use it as a hotspot we have no way of knowing what our usage is.

 

I will say this works a lot better than my old USB727 modem.  It doesn't drop calls nearly as much and it gets a much better signal in fringe areas.

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lilk13
Newbie

I too am having a problem with the usage updating.  I have also check vzw on line and it says the same exact number that my modem says.  I also see that there is no answer to any of your questions.  Has anyone received an email from vzw explaining what is going on.  My modem has not updated since 10/25.

 

What is free meter and how is it used, is it a spearate program?

 

lilk13

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aquastell
Newbie

I am using two independent bandwith monitors on my system, because of the overcharges by Verizon.  I have the evidence that I need to take them to small claims court.  Both of my independent bandwidth monitors agree on the usage, yet VZAM + the billing details indicates far more usage on some days than either of them.

 

Bandwidth Monitor monitors network traffic through all network connections on the computer it's installed on, and displays real-time graphical and numerical downloading and uploading speeds. The software supports to display transfer rates of multiple network connections at the same time. It also logs network traffic and provides daily, weekly, monthly, and summary traffic reports. And start days of week and month are customizable. The program allows you to setup a notification to get an alert when you exceed a certain amount of bandwidth usage. And, traffic stopwatch enables you to test bandwidth speed of connections. You can also record transfer rates of connections.

 

The monitor works with the majority network connections including phone modems, DSL, cable modem, LAN, satellite, wireless, and VPN.

 

NetMeter is a small, customizable network usage monitoring program. It can monitor NICs and dial-up adapters as well. Its main window consists of a graphical, resizable display and text labels (optional). Additionally a tray icon shows if there is in- and/or outgoing traffic.

 

This is the second time this year I have had to go through the hassle of  disputing with them, and I thought it was resolved, but it just never seems to end.

 

Here is a link to information about the first case, which Verizon settled with me by crediting all of the overcharges before we went to court.  http://consumercreditinfo.blogspot.com/2009/02/taking-verizon-wireless-to-texas-small.html

 

But, well, now they are at it again, for about $300.00 and are being belligerent about it.  I have a court date for December 1st, on the new over charges.  When I have time, I will also post the current case on the blog.  I just realized I never updated information about the first case.  They credited my bill for 100% of the over charges that time.

 

The thing is, the data usage in the data tab is monitored and maintained by Verizon employees on Verizon equipment.  You cannot access the usage tab at all unless you are already connected to the internet!  I have noticed a distinctive pattern that my usage is not updated during "off hours" - - holidays and weekends.  But here is the better part.  I have also watched them ROLL BACK the usage when I was on the phone with a Verizon tech support person, who required me to incur a sizeable download.  Yeah, if they can roll it back, they can also bump it up, don't ya think?  I discovered that they charged me for bandwidth on days that I was not even at home and my computer was not even turned on.

 

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Greg4Wireless
Enthusiast - Level 3

The same series of events happens EVERY month . . . .  Usage isn't updated for 5-6 days in a row........Usage jumps us more than actual usage.

 

and the USAGE tab in VZAM will not report usage...Giving the error code 241 : Error Returning Usage

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Deamorei
Enthusiast - Level 2

I filed a complaint with the Better Business Bureau because of this. It seems Verizon has many thousands of various complaints againt their services. I haven't seen an update in my usage in 3 days now. This makes the paying customer big targets for overage fees with their miniscule 5GB allowance. We have no way of knowing how honest they are being with this as i'm sure there is no watchdog monitoring them either to make sure we aren't being overcharged bandwidth at all. Most web pages uses about 500kb of data so you can eat a MB a sec in no time at all. I don't download movies or music and i really hate having to watch my usage like a hawk. This was the way it was when the internet was first upon us. Why are we going backwards instead of other countries moving forward?

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najach
Enthusiast - Level 3

Wow, glad I found this thread. I thought once before that the readings were wrong... but I had no proof. Well, I WOULD have had proof had the VZAM not screwed up and corrupted the data of my concurrently run bandwidth monitor. Ever since using these things I downloaded a copy of FreeMeter, a free bandwidth monitor. When the VZAM crashes or disconnects, it forces the FreeMeter to completely shut off, and also corrupt my Counter (erasing the upload/download/total and starting dates I set)... so... there went all the evidence.

 

Not only do I not trust Verizon's little hack of a program, the connection is so crappy even though I'm in a good area. It insists I have good coverage, yet trying to watch a video or download something is horrible! Especially when watching videos; if I pause to let it buffer and catch up... it'll just stop downloading. And likewise with a recent download; it's impossible to get, 'cause Verizon calls it quits after just a few mb. I can't resume since it called it done.... it's so dumb.

 

Finland has Broadband as a legal right... why can't we?... Or at least raise the cap to 30gig or something, like some real internet service providers. 5gig is ridiculous! I've had to get a FF plugin, too, called ImgLikeOpera to make sure I don't redownload images in my cache or just allowing me to load the images I want to see. Besides, Verizon charges so much for a 5 gig cap, whereas the UNLIMITED data plan for smart phones costs HALF! Since we're already paying double, at least give us unlimited, too... double the price is MORE THAN ENOUGH to profit from the convenience of a usb device, and we already know they're able to give unlimited data to customers. I have no choice but to either go 3G or go without internet entirely. I don't have a cable outlet or even a phone jack, so I need 3G.

 

Blah, too bad I'm stuck on their awful 2-yr contract. Even with a smart phone, they still trap you.... making you buy minutes, too... so the cost would end up being the same:

 

Unlimited data + Minutes/voice = 5gig data.... that just makes no sense.

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Shep
Newbie

How can I get Free Meter? I need help! Thank you!

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Not applicable
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hdixon3
Newbie

I am having the exact same problem this month.  The billing cycle they are charging me overages is 8/14/09-9/13/09.  The strange thing is.....under my detailed usage on My Verizon....these dates are completely missing.  My detailed usage jumps from 7/24/09 all the way to 9/14/09.  Consistently for nine months I have used 4gb and then last month they're saying I went 1gb over my allowance?  There is absolutely no way.

 

I called customer service and they have no idea what is going on.  I also looked on my log in VZAccess and there are only 3 dates logged that total up to 500mb.  I'm not sure what is going on, however, it doesn't sound like I am alone in this circus.  If anyone has any ideas, I'm all ears!

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najach
Enthusiast - Level 3

Just... no.... freaking... way. I was poking around in the VZAM and found that they do keep up to the second record of bandwidth usage! It doesn't exactly match what my FreeMeter says, but it's pretty close. I go to Options>Statistics and I see a bandwidth monitor for the current session, showing the graph, uploads, downloads and rates.

 

Why the hell is the usage button so late then? Why is this monitor hidden away and not out in the open? It shows live bandwidth usage!!! It should be front and bleeping center! Instead they hide it away and have it communicate with our usage button and the Verizon website through SNAIL MAIL, apparently, and have useless tabs for things like applications (that I'm perfectly capable of finding myself right on my desktop).

 

I guess all I can say is keep that session window open or get a separate meter yourself. I highly suggest a separate meter, just for proof.

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Doodle
Newbie

Verizon need to get it together. With so many people having overages they don't normally have. So far my usage hasn't changed since 6:11pm on 10/13. Before that it was increase like crazy.

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Greg4Wireless
Enthusiast - Level 3

Just to prove this usage data is still inaccurate . . . .

 

Yesterday, sunday, August 2, around 10:00PM CST, I checked my account to see if my usage has reset.

 

It said my usage had RESET on 8/3/09 @ 12:14AM.  WHAT???????????????????????? that has not even happened yet!

 

I check it again this morning @ 8:03AM on 8/3/09, and it says "AS OF 8/3/09 10:10AM, your usage was 0 MB".

WHAT???????????????????/ That hasn't happened yet either!

 

At one time, the usage was THREE DAYS BEHIND, now its a day AHEAD?

 

My total usage jumped from 5.11GB on 7/25 to and ending 6.87GB on 8/1 (end of cycle)?

 

That's 1.76GB extra usage that suddenly JUMPED ahead.  Of course, the VZAM usage monitor is ALWAYS behind, and you

can almost never get a reading.

 

I will be surprised what my bill will be!  I'm going to refer them back to this forum, and the issues myself and some others have

experienced with this issue.

 

Obviously, Verizon isn't listening, as they'd have the issue with the usage monitor fixed at this point.

 

 

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Greg4Wireless
Enthusiast - Level 3

So, the people at Verizon ARE aware that the VZAM does NOT report accurate usage.  WHAT, THEN, IS THE BASIS FOR CHARGING US OVERAGES at the end of the billing cycle?????????????????????????????????????????????????

 

surely, the moderators read these posts.  You'd think they could pass along the comments to their information systems

division or to the engineers who wrote the crappy software.

 

I've wrote Verizon THREE times about this issue.  at these email addresses, and only got "canned" responses.

 

Verizon Wireless Data Technical Support vzwkanacswirelessdata@gl.verizonwireless.com

 

vzwkanacsWirelessData@HQ.Verizonwireless.com

 

I laughed at their response when they told me to make sure I was in area serviced by Verizon.  If I wasn't and wasn't online, HOW would I have been writing that email ? ? ? ?

 

Its just an endless loop of passing the problem off to another area, all without resolution!

 

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CorkyMcDoogle
Newbie

I recently sent a complaint to Verizon about the crazy usage readings and also asking if there was any plans on increasing the cap limit or adding an option higher than 5gb. Their response was that many people complain about the software/inaccurrate usage readings and that they had no forseeable plans to add any bigger options.

 

This is disappointing. 5gb for an entire month just isn't a reasonable amount of bandwidth for a typical internet user. But, like most people that use it, it's my only option if I want anything other than dial up.

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Greg4Wireless
Enthusiast - Level 3

Actually, reading the previous post.  Most likely  that's Verizon's thinking. 

 

(1) That we will all be so conscious about our usage, we WON'T use much, conceivably using MUCH LESS than our 5GB that we

       are paying for?  In that sense, we should get credit on the next month for the UNUSED GB that we didn't use in the previous

        month.  YEAH... FAT CHANCE of that happening . .. . .

 

(2) After many complaints about the VZ Manager constantly not working as far as retrieving usage, and the fact that the TOTALS

       it DOES report are inaccurate and behind at least 3 days..... Verizon is betting that you will still continue to use your connection

       although you have NO WAY of accurately calculating your use.  In the end, its PROFIT for Verizon because they end up

        banging your account for outrageous overage charges.....

 

Maybe we need to complain to the better business bureau (especially if you are hit with high overage charges). At least its

documented as a complaint.  You might get Verizon to take the excess charges off ONCE, but then again you're stuck in a

contract.  the BBB got me out of my HUGHESNET contract.  IF you're fed up with this, its worth a try to get out of your

Verizon contract. 

 

I guess I will decide personally after my first months bill arrives.

 

VERIZON, YOU STILL NEED TO GET THE VZAM "USAGE TAB" TO WORK, AND TO REPORT ACCURATE USAGE STATS!

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Greg4Wireless
Enthusiast - Level 3

The updating of our usage on our mobile broadband plan still continues to be flawed.

 

Last month I was hit with 1.8GB in overages. Once I proved how inaccurate the updating system is (I had DETAILED logs),

they took the overages off my bill.

 

Read all the previous posts of the inaccuracies how your usage is reported.

 

ONCE AGAIN, I'm seeing the SAME trend.  Usage isn't updated for three days....When it is, its high, then low.

 

For example.....

 

8/6/09 as of 10:15AM I'd used......596MB

8/7/09 as of   9:48AM I'd used.......958MB (NO WAY............)

8/7/09 as of   5:54PM I'd used.......706MB (Usage rolled back 200MB).

 

This is where the reporting system is FLAWED.    The way it increments rapidly in 1 day, then it rolls back the day after.

 

HOW CAN WE RELY ON ANY OF THIS DATA USAGE TO BE ACCURATE?

 

I keep up with my own data usage with NetMeter/NetWorx   According to them, I've only used about 600MB as of 8/6 (which would have been accurate according to VZAM usage on that day...however PM, not AM)

 

SO, how did I use 200MB in 1 day when I wasn't even at home that day (computer off).............Then I'm suddenly "forgiven" for this usage.....No one at Verizon has been able to explain how USAGE ROLLS BACK!

 

I guess I'll just use that I need, and end up calling Verizon billing AGAIN at the end of the billing cycle, and tell them about this.

(or even better, a credit card dispute later on).

 

VERIZON MODS! I know you read these posts. Why can't you relay this to your engineering team???????

 

 

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