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What does it take to get Verizon to fix the network?
buhgey
Member

As the subject reads, what does it take to get Verizon to fix the network?  I am constanty getting speeds of less than 200kb on my 3g connection.  At times is slows to slower speeds than dial up.  It is always connected to the EVDO network, never the National Access network.  I have put in many phone calls to support, and while they have been nothing short of excellent in trying to get this issue resolved, nothing has come out of it but my 3rd month of $50 credit for my problems.  Verizon has acknowldged an issue in my area, but for months it has been that way.  The support rep has informed me that other people in my area have called in with the same issue.  What does it take to get this resolved?  Will it be fixed?  Will they stop giving me credits for my troubles?

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Re: What does it take to get Verizon to fix the network?
giggalz
Member

i dont have an answer..but asure you that you are not in the situation alone..ive noticed where i had a week or two..where my connection was going far worse then dial up speeds..to where it was unusable to even use the net...i would look on statistic tab and it would have a red line dragging at the bottom..i called this flat lining..i would have ti reconnect a bunch of times for this to even pick up..and even then sometimes it would take forever..i've been having quite a few issues with my net..i havent called..i probably should..but we all know that whenever you call people about stuff like this..you get no where

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Re: What does it take to get Verizon to fix the network?
buhgey
Member

Actually, the 6 or so Verizon support techs that I did talk to bent over backwards for me.  BIG kudos to them.  I know what you mean with the flat lining...mine does it very often, for no reason I can think of.  If its not flat, it looks like the Rocky Mountains (it peaks, then 0, then peaks, then 0).  I would call, the more who call, the more they are aware of the issue.  I call at least every other week, so there is a trail to follow.

 

If anyone here has experienced an issue like this, and Verizon fixed it, how long was the timeframe?

 

And Verizon claims is spends billions on the network...if they have, why isn't this fixed?

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Re: What does it take to get Verizon to fix the network?
larrytheG
Member

when ya'll have these issues - do you ever try to connect somewhere different geographically?  In other words, is the program the towers/connections where you live ?  Is the connection issue always the same - never any better or variable depending on the time? 

 

do you get better reception at 3 or 4 in the morning than 8 or 9 at night?

 

I know these sound like dumb questions.. but  so far I've only used the MiFi2200 at home and it sure seems like when I first used it - it was fast and now it's not nearly so... I'll get out this weekend and see how different it is in different geographies.

 

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Re: What does it take to get Verizon to fix the network?
buhgey
Member

The device is stationary, its my primary source of internet.  Either dial up, satillite, or 3G.  I have taken my device elsewhere, where it was much faster.  The signal is pretty decent here, 3/4 bars MOST of the time.  There have been times where it dropped signal for no reason, then picked it back up. Rarely do I get speeds faster than ~300 kbps.  Maybe burst to ~550.  Downloads drop, even short ones.  Many pages time out.  Packet loss is very minimal (ping test ran now, 0/100 dropped).  It's not my computer, as I have three I have tried this on.  I bought an antenea, when this first began, and ran it out the window, where it sits permanatly.  Verizon acknowledges there is an issue in this area.  2+ months now, nothing has been done about it.  Why? 

 

And before I hear that 3G isnt meant for primary use, tell Verizon residential to install dsl here. 

 

 

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