Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
Why does my device not work as well anymore

It's been quite some time since this device worked properly and consistently.  The GSM module is affixed to a window pane with all blue LEDs.  Occasionally, one or more may turn red and I'll have to reboot the device.  But even when it's up, my signal hovers between 1 and 2 bars.  Oh and if I go to the basement, forget about it.  Wireless coverage to my basement is great, but not the extender coverage.

What's to be done about this?

Re: Why does my device not work as well anymore
Customer Support


I would love to look over the service area for you. We want to make sure that you are getting the best. Can you please provide me with the zip code that you are having the issues in? What kind of device do you have? How long has this been going on? Please keep me posted.


Please follow us @VZWSupport