Why is MIFI 4510 with global data not connecting?

[rogerthat]

I am staying in Ecuador and am trying to use my Jet Pack  as mobile hot spot.  Before leaving the U.S. customer service assured me that with the global data service I could use MiFi.  I followed the instructions on Verizon for international calling and data. The MiFi does everything it is supposed to do, antenna icon, roaming triangle and purple light.  Thats as far as I can go.  I get messages that say the computer is not connected to the internet.  The purple light will blink every now and then.  Is there something I can do to make the connection?

[dlasater58]

Did you ever get an answer to this question?  I am traveling to Ecuador in a couple of weeks and was wondering the same. Thanks.

[vzw_customer_support]

Hi dlasater58 - Let's make we keep you connected while in Ecuador! Sounds like an awesome trip! A great tool is http://www.vzw.com/tripplanner to get all the details regarding device compatibility, coverage and rates. Please let me know if you have any specific questions after getting a chance to review the site.

Thank you,

YaleK_VZW
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