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Why is my Jetpack 5510L slow (basically doesn't work) with 2 connections

I have had the Jetpack for over 6 months so obviously can't return it.  When I connect 1 computer to it, it works OK but with 2 computers it slows down to a crawl and I either get no response or extremely slow response.

I have taken it to Verizon and they have reset it.  I have downloaded the most recent software.  I have reset it myself.

One computer is running Windows 7 Pro and the other Windows 8 Pro.

This is supposed to be my solution when I travel.

93dBm) however there are times when I have a better signal strength and I still cannot connect 2 devices.

Can anyone provide some assistance?

Thank you