Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
Wireless Broadband Internet Service Connects but no service
jt99
Newbie

My sister-in-law's wireless broadband service reports as "Connected" in the VZAcess Manager but it doesn't allow any internet access. She's had it about 30 days and it just started doing this in the last 3 days.

I rebooted the PC, pulled the USB Broadband device and plugged it back int and reinstalled VZAcess Manager software. Still no luck.

Any clues?

 

0 Likes
Re: Wireless Broadband Internet Service Connects but no service
savvygrl67
Newbie
Have there been any hardware or software changes lately? Also check the browser. It could be the security settings. Let us know how it goes.
0 Likes
Re: Wireless Broadband Internet Service Connects but no service
unhappycust
Newbie

Get used to it, if the 30 days arent up, leave, go somewhere else/  i have had verizon for years since they are the only ones with mac compatible wireless modems, and that problem happens to me almost monthly.  i have to call, reinstall etc. etc.  it is the way of verizon as best as i can tell

0 Likes
Re: Wireless Broadband Internet Service Connects but no service
Not applicable

My USB760 works fine as do most customers'.

0 Likes