Several Months ago I decided that I was going to check out this device to use for Graduate School, Work and Personal. I was WRONG.
I was formerly an employee with Verizon Wireless and I was under the impression that they had become more ethical when dealing with customers but in reality they have got worse.
I clearly explained to the sales rep what I needed and he said that this would be the perfect device, now he either crazy or just not too bright.
For the entire 5 minutes that the device stays on, it takes about 4 of them to get started.
I have tried to do my graduate research on this and it won't allow you to open up multiple windows without closing ones so I would lose all of my work. At work my device will not connect and as for personal use it's too much of a struggle.
I called customer service last month because I decided to get another computer and figured that they would take the notebook back if I in turn got a broad band card through them. That was NOT the case. Instead I was told that I would get a $300 early termination fee so I decided to try to sell it and hopefully break even. For now I have the service suspended but basically I am stuck with it. I can't wait until my contracts are up so that I can go somewhere that appreciates their customers.
The sales man lied to me and provided me with inaccurate information but now its my responsibility....Great Company
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