can send but not receive comcast emails with Verizon MIFI jetpack

[fresbone]

I am unable to receive comcast email using outlook 2007 using my new Verizon MIFI4620L Jetpack. When I disconnect from the Jetpack, I am able to receive emails using my neighbor's wireless router. I am able to send email using the MIFI Jetpack. When I test email settings, I am able to connect to comcast and send a test email. I am able to receive the test email from Microsoft. I am able to access email using the internet at comcast.net and I am able to use web browsers using the Mifi device. My other laptop is able to receive and send emails using the MIFI device. I currently have uninstalled Norton Internet Security and disabled windows firewall on the problematic computer in an attempt to resolve this.

Any ideas?

[John_Getzke]

There seems to be alot of Comcast email issues with the MiFi 4620L.  Most of them have been resolved with the propper configuration.  We have already found a few limitations to certain websites with this device, but none have been confirmed to be related to email services so far.

Some helpful sites I found:

http://www.emailquestions.com/email-program-setup-configuration/1180-setup-comcast-email-outlook-200...

http://customer.comcast.com/help-and-support/internet/configure-outlook-2007-to-use-port-587/

http://forums.comcast.com/t5/E-Mail-and-Xfinity-Connect-Help/E-Mail-Client-Settings-customer-generat...

See if a quick configuration check will resolve your issues from the links I have provided.  If not then the next best step may be reinstalling Outlook on your computer.  Keep us posted either way.

[John_Getzke]

A different MiFi 4620L user posted the same question not too long ago on the VZW forums:

https://community.verizonwireless.com/message/833973#833973