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Ok I have been using my netbook for about 2 months now. I love it. I use it at college and everywhere else. It comes in handy to study for school. However I tried to log into the net and it gave me an error code 691. User name and password invalid. I have never entered a user name or passowrd through the VZAccess. Help?????
You won't be able to fix this on your own. It normally points to improper disconnect from the network. You will need to call technical support and report the issue. Be sure to ask what steps you can take in order to prevent the error in the future.
I suggest trying to run the VZAccess Manager (VZAM) wizard again. First, delete the "Verizon Wireless - VZAccess" connection from the Network Connections control panel (I assume you're using XP/Vista). Running the wizard rebuilds the connections. If you had to manually rebuild them, by using the "New Network Connection wizard" in XP, the dialout number is #777, the username is "firstname.lastname@example.org" where the x's designate your 10-digit phone number and the password "vzw3g.com." I prefer to let XP handle the connections rather than VZAccess Manager, however if there are connection problems for any reason, XP won't log them whereas VZAM will.
See if this solves your issue, and if not then please call tech support: