Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
home fusion
rlanza
Member

why does my home fusion cycle every 6 hours and use kb when the modem is unplugged. no computers are hooked up. 4 calls to tech and no help. I'm contacting the Florida PSC on monday. Terrible service.

0 Likes
Re: home fusion
scott21
Novice

My HF never cycles must be something wrong. And on the using kb/s mine does that as well when not in use. but never uses nuff worry tho.

0 Likes
Re: home fusion
vzw_customer_support
Customer Support

rlanza, I am sorry that you are having home fusion issues. How long have you had this issue? Have we ever filed a trouble ticket for you? Have you reviewed our online resources for Home Fusion? Get more support here: http://bit.ly/NAz8m0

0 Likes
Re: home fusion
kd2013
Member

Home fusion is huge rip-off - I was talked into this when signing up for Iphone service because it was supposedly cheaper. I just cancelled with a fee of $340 just to cancel, and had racked up fees of $360 last month just for average use of Netfix.  Verizon's response?  We'll give you a credit of $100 because it would lack integrity to do a full refund. 

With the purchase of a new phone to work with the Home Fusion system, I am out:
$340

$360

$60

Total of $760!!!  Sure helped to get that $100 credit.....not!

I believe I was the victim of Verizon's mis-leading sales pitch.

0 Likes