Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
how to turn off Verizon WAN Acceleration?

I currently have a Verizon Jetpack™ 4G LTE that I use. I've been told that I need to turn off something called WAN Acceleration in order to "chat" on a couple specific chat sites and no one seems to be able to tell me how to exactly do this.

The problem is, as shown in the image attached on a few sites that I chat/roleplay on the top portion of the page loads however the bottom (shown below) never does.  It should be a black screen and the others in that room I should see their activity however all I see is a white screen.  I've tried other browsers ( firefox and opera) they don't seem to make a difference.

Can someone help with this please?