how to turn off Verizon WAN Acceleration?

beautifully_broken

I currently have a Verizon Jetpack™ 4G LTE that I use. I've been told that I need to turn off something called WAN Acceleration in order to "chat" on a couple specific chat sites and no one seems to be able to tell me how to exactly do this.

The problem is, as shown in the image attached on a few sites that I chat/roleplay on the top portion of the page loads however the bottom (shown below) never does.  It should be a black screen and the others in that room I should see their activity however all I see is a white screen.  I've tried other browsers ( firefox and opera) they don't seem to make a difference.

Can someone help with this please?

Thanks!

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