jetpack
kgh1223
Newbie

My computer connects to the jetpack but I don't have internet access.  Do I need to do something else?

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vzw_customer_support
Customer Service Rep

Hello kgh1223! I'm pleased to see that you've been able to set your JetPack up. In order to help you, I need to know more about the devices you're working with. First, do you know what model JetPack you have? The computer that you've connected the JetPack to... is it a laptop or desktop? Have you connected the JetPack wirelessly or via USB cable? What zip code are you in? Have you been able to use Verizon Wireless service in that location before? Is the JetPack new? If so, have you already completed the activation process?

Dion M.
VZW Support
Follow us on Twitter www.twitter.com/vzwsupport

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