mifi 4510 and not being able to use the internet with my Ipod touch

[ajo65]

My mifi 4510 will not allow my iPod Touch to connect to the internet.  In settings it sees my device and for about 2 seconds a dot will appear of the screen of the mifi4510.  The dot goes away and it keeps searching endlessly to connect to my iPod Touch.  I have talked to the first level of tech support and they tell me that the iPhone and iPad are compatible with the 4510, but not the iTouch.  I can take my iTouch to any other wireless network, enter the key and the network will connect flawlessly to my device.  First level of tech support also asked if I had the latest updates to my iPod Touch  The answer is yes.  If in fact Verizon is blocking the iPod Touch from going out onto the internet, can anyone give me the rationale as to why this would be true.

AJO65

[John_Getzke · Accepted solution]

Hello,

I am not aware of any limitations on the MiFi that would back up Verizon's story.  If the device is Wi-Fi compatible then it should be able to connect to the MiFi 4510L.  The only reason why a device might not be able to connect would be due to wireless passwords not matching or the MiFi broadcasting in a mode which is incompatible with that device.

Here are some quick suggestions which may help:

Change the 802.11/Wireless Mode

1. Navigate to http://mifi.admin

2. Enter "admin" in the textbox in the upper right hand corner

3. Click the Wi-Fi tab

4. Change the 802.11 mode from B+G+N to B+G

5. Click Apply

6. Test your connection

Remove the Wireless password

1. Navigate to http://mifi.admin

2. Enter "admin" in the textbox in the upper right hand corner

3. Click the WiFi tab

4. Change your Selected Profile to Open Access

5. Click Apply

6. Test your connection