mifi data theft, fraud by verizon class action lawsuit 2012

[pzedoffatverizon]

i think its high time, mifi and verizon data customers start compiling the necessary information (which i have already gathered for my own case) and start organizing a lawsuit against verizon for deceptive marketing , fraud(wire fraud), theft(interception) of data(e.g. the mysterious 3gb per month data overages experienced by numerous customers. anyone who has anything to add please feel free, lets use this opportunity to narrow down this issue and get some results.....time for verizon to open its wallet i personally am tired of being stolen from and im tired of paying $270.00 a month for a crap connection and crap reception with 7kbps transfer rate. 1 phone and one mifi device.

[#2]

Lilybramble wrote:

Doesn't matter what other people say, my experience with HughesNet is extremely positive. If you don't want to use them, don't.

So sorry I didn't use the correct geek speak. I did "stream" movies. However, I also DOWNLOADED movies to my hard drive. Believe whatever you want, that's what happened. I couldn't care less what you think must have happened.

As for proving my claims, threats of liable, etc.: You have no idea whether I can prove my claims or not.

A) I don't have to use Hughesnet or Verizon because I have real internet. If a chose to live in area without real internet I would expect that there are some limitations.

B) Well keeping enjoying you obviously low rez movies. Glad it's working out for you.

C) No I don't know what you can or can't prove but please keep us informed on your lawsuit against a multibillion $$$ corporation. I have a pretty good idea how that is going to turn out but I don't want to say anything because you'll just get all angry.

[RidgeRider]

Interesting, Brian68. I have lived out in the woods for twenty-something years. Used dial-up for a long time, then got WildBlue. It was so bad! They cut you off for a month when you went over their usage plan in a day. I called Dish and took off all my movie channels, as they are connected. Then I pitched such a fit that WildBlue said they would let me out of my contract. Next was Hughes. Terrible service, but not WildBlue bad. They only cut you off for a day when you went over their limit. Then, a few months later they doubled my download usage. I never went over again because they were still so slow. While checking out why I couldn't get on the internet except from the evening until about eight a.m., a service technician found that fruit flies had started nesting inside a broken plastic part of the receiver, cutting my internet off until they left the next day. Ahhh, the joys of country living. The technician told me Hughes was acquiring another satellite and their speeds were going to improve. Then I found out Verizon had 4G service on my county road. I got it June 14, 2012, and was very happy until Thanksgiving eve. Wade

[johnnylove24]

To pzedoffatverizon: 

     I`m fully with you on your class action law suit against Verizon Wireless. I called Verizon`s headquarters about three weeks ago in regards to my Droid X. I didn't notice that my phone was only getting 3G service, when I downloaded an app I realized it was going extremely slow. I never truly paid attention to the speed of my phone, because when I bought it; the verizon store told me it was the only phone that had 4G Lte at the time, and the 4GLte Sim card made me think of Christmas opening that one gift you really wanted. Then when I found out that It was false advertising I felt betrayed remember specifically asking the verizon representative; if the 4G Lte would work in my area, and without hesitation the representative said yes. When i exhausted everything that I could have done I stated reading posts after posts on the "fake" DROID4LTE; i WAS betrayed and hurt.This is nothing but a SCAM, FALSE ADVERTISING LIE. I was outrageous, and called Verizon wireless that day. I spoke with two people, which both of them sounded like they knew that my phone "sim card" wouldn't work because of the other complaints, but don't waste my time acting to be sincere. in In the past they always worked out all my problems no matter how long it would take. This phone call was different this time it seemed like they were just giving me the round about, and they had me repeatedly shutting my phone on and off, as well as taking my sim card out "like that was the ticket.) Another representative told me that i have 4G in my area, and didn't know what the problem was. Its funny to me though; that through my verizon app my plan is in plan site of them, yet they did nothing to inform me about the situation with the Droid 5. i full heartedly believe that this is false advertisement and fraud at its best. Its obscene that they did not connect with any of their customers who spent 300+ dollars on a scam. I have all my receipts and have been a true verizon customer for almost 15 years, and i`m with you 100 percent. If i can help in anyway, please dont hesitate it contact me.

[#5]

Please.

[RidgeRider]

I got an overage alert Thanksgiving day at about 6:30 a.m. It said I had used 16.34 GB. I am on a 14 GB plan and had never used anything like this in a month's usage, much less the first day of my billing cycle. I called Verizon's service center and went through seven or so reps. No solution. Wrote them that day, but being a holiday, it wasn't picked up until Friday. Haven't heard from them yet. I filed a FCC complaint. Gathered up all my information and sent it to Verizon Wireless' President and CEO. I got a confirmation it has been delivered. Haven't heard anything from him or his office. I will call the Alabama Lawyers Referral Service today to find out if there are any lawyers here that specialize in class-action law suits. Wade

[#7]

RidgeRider wrote:

I got an overage alert Thanksgiving day at about 6:30 a.m. It said I had used 16.34 GB. I am on a 14 GB plan and had never used anything like this in a month's usage, much less the first day of my billing cycle. I called Verizon's service center and went through seven or so reps. No solution. Wrote them that day, but being a holiday, it wasn't picked up until Friday. Haven't heard from them yet. I filed a FCC complaint. Gathered up all my information and sent it to Verizon Wireless' President and CEO. I got a confirmation it has been delivered. Haven't heard anything from him or his office. I will call the Alabama Lawyers Referral Service today to find out if there are any lawyers here that specialize in class-action law suits. Wade

What basis do you have to either file a complaint or a lawsuit when the issue may or may not be your own fault or Verizon's for that matter? The phrase "jumping the gun" seems to apply here. Let us know when your lawsuit gets dismissed for lack of evidence.

[RidgeRider]

On the advice of an attorney that practices in Alabama's Federal Court in Birmingham when he isn't in Belgium. I have been keeping him posted and up-to-date. I call him "son."

[RidgeRider]

I would have taken a bet that I wouldn't hear back from Verizon, but I was wrong! LaShelle called me today after the president's office received the information I sent them, last Thursday at 12:33 p.m. She  was very nice and asked me why I wasn't using my JetPack. I told her I had been on overage since Thanksgiving Day. I told her I could not afford $15 a GB when I got over 6 GBs on one usage at 11:23 p.m. on my first day of usage on the Dec. billing period.

Oddly enough, she said she could not see any overage and that I had never been over 14 GB of usage in any billing period. I told her to email me and I would send the picture that I had taken this morning. She did, and I did. Wade

[RidgeRider]

I got a call today from Ben in technical support. LaShelle had contacted him and arranged the call. He told me that Verizon could not be wrong with the usage data, that the data had been received and data had been sent from my computer on the 21st. More than 16 GB. He said some one on the internet could have gotten a program on my computer and was actually able to use my computer as a server. My little laptop. He said he would send me an email with a list of programs for a computer technician to look for on my computer. LaShelle called me and asked if I had spoken with Ben, and I said yes, but I haven't received the email he promised. She said she would contact him and ask him to send it. I just checked my email and I haven't received it. Wade

[tytrav]

I have the same issue about going over my data plan usage! I have used the Verizon Mi-Fi for about four years and I have the 10 GB plan. I might have went over one time in that four year span and then in November four days into my new month I received a text message from Verizon stating I was at 50% of my usage!! Then a couple of days later I was at 75% usage! I made numerous phone calls to Verizon Customer Service trying to find out what was going on and had to upgrade my plan to try to avoid over charges. Key word here is "try" By the time my month was over I had used 30 GB!!!! Was told today by Customer service that the data usage was legit and I did use that much. Never mind that for four years I "might" have went over my 10 GB plan one time. I told them I disagree and want it investigated and was told it was looked at by the Verizon IT dept. and the usage is correct. I thought might as well bite the bullet and I asked how much data have I used as of today and was told almost 5 GB. My new month just started on 12-9-12 ! I live in the county and fortunate enough to have a job and work from home so I need Internet and this is about the only service that is available to me. I honestly have been happy with the service until the last month. I'm not sure what my next step should be? Who else can I complain to about this and actually get results??

[prettyppam]

I'm 3.5 wks into this mess with my Dad's MiFi on my Friends and family plan.  Actually, this all started Oct 22 when computer was first used after virus removal by Best Buy/Geek Squad.  His MiFi is his only good internet source, as well. 

Verizon's text messaging had somehow stopped just as this started.  It took more than 2 weeks (4 wks into daily overages - 280$$ at least) to get a new modem THAT FUNCTIONED and when it was satisfactorily up and running, the data usage was still nuts (now to the tune of about 700$$), 1.5 GB per day.  My Dad's prior 8 months showed about 5 GB per month,... EVEN THAT, we could not fully explain!!!  AND, the Verizon store was LITTLE help in sorting out his use.   They always warn about streaming video, etc.  When you are just managing Email, watching 1, 2 min you tube video daily and a rare Skype Webcam session.... HOW do you use 5G in a month? 

There are at least 2 and probably many more data monitoring FREE programs out there.  I have not used one yet, so cannot give great advice there.  The one we downloaded is a bit obtuse as to how to actually get it up and running.

So, in our case, usage started just after Best Buy Geek Squad service to REMOVE a virus.  Web Root Software was installed.  There is question about how well it (Web Root) has functioned, but when installed over a serious threat, it may not see that threat. 

HOWEVER, Web Root is the only entity that has been reliable with their follow up and still seems invested.  IT may not be fast, but they are still on board.  Best Buy is creating a HUGE litter box dust storm.  The store has falsely reported the computer ready to pick up.. etc.  Verizon, (VZ) has NEVER responded to a single concern.  NO response to 2 diamond tickets.  NO response to LARGE amounts of info about ATTEMPTS to sort this out.  VZ has NEVER returned a call and NEVER seems to send text messages about data overages...  ALL OF WHICH were automatic up to early October. 

You know, let me just say here, it is REALLY DIFFICULT TO READ?TYPE A 2 LINE THREAD!!!!!

The facts as I can sort out to this point:  Dad and others, generally SR Citizens!!  Seem to have problems with data overages via their MiFi devices.  MY QUESTION, ARE THEY TARGETED?   VZ is interested in nothing but $$$$$$.  They offer no data usage tracking software, nor suggest it.  Once you are in an overage situation, you cannot see ongoing data AND you cannot talk to anyone but Financial services. 

Jury is still out on Best Buy/Geek Squad (clearly they failed to clear A BAD VIRUS), ... mutual finger pointing is at its best.  CLEARLY, VZ has NOT made ANY effort to help its customers. 

BEst of luck to you, but DO quickly look into some type of data transfer software to see ongoing usage.  You as well, probably have a major virus or trojan that is using your data.  (Or, a bad modem which can occur.)  TOO BAD VZ won't help you sort that out!!!

Good luck and stay in touch on this tread.

[RidgeRider]

Hey, pretyppam and tytrav. Pam brought up an interesting point. Obviously at 70 years, I am NOT a SR citizen, I don't care what those mirrors in my home are saying.

I started my last career with BellSouth, now absorbed by AT&T, at 40 years old.By the time I was 60, BellSouth had decided they didn't want SR citizens working for them. They transferred me from sales to tech support. And then only used me to write technical support papers for our competition so that BellSouth could get into the long distance market. I have a plaque on the wall of my computer room from BellSouth congratulating me for 1 billion dollars of revenue through 2000 in sales of just one service, so I did well in the sales part of my career. But 60 years old is 60 years old. The last time they tried to move me I had a talk with a lawyer and told BellSouth I was going to sue them for age discrimination. That got their attention! I've been retired over 10 years, so we might pursue that option. That and not notifying their customers of known hazards with one of their services, namely JetPack.

Options: file an FCC complaint; write the Verizon Wireless President and CEO with your complaint. That's how I started receiving telephone calls, no help, but calls. Then get on your social networks and voice your problems with Verizon.

Having said that, I notice that this forum shows me as RidgeRider sometimes, which is my registered user name, and my real name on my account, which is William J. But the name I am known by is my middle name, Wade.

I once asked anyone with Verizon problems to get in contact with me on facebook.I am listed by my full name. Wade

<< Please do not post your full name in the public forum - if you wish to share that infromation with other Community members, please use the Direct Message feature.  You must request to follow and allow each other to follow in order to Direct Message each other.  >>

Message was edited by: Verizon Moderator

[Bluehouse]

All they (VZW) did is we (customers) has computer issue.  I don't understand is why there are so many of us from all over the states got the same issue??  They are not even trying to fix the problems at all.

[RidgeRider]

The forum has been posting my full name. Sometimes you post me under my user name, RidgeRider, and sometimes under William J. I usually sign my posts as Wade.

"You must request to follow and allow each other to follow in order to Direct Message each other.  >>"

Anybody know how to do that? When I look at any poster's profile it says their email address is not available or blocked. Wade

Message was edited by: Verizon Moderator

[prettyppam]

Wade, I think this is what I tried to do to let people know of the new thread I opened and I couldn't find most of the important contact on their list, only the ones that I WONDER if they aren't VZ moles.   Right off, I don't recall how I did it, but it was done from the VZ forum page. Pam

<< Please remove signature information before posting via email >>

Message was edited by: Verizon Moderator

[Ann154]

When you look at someone's profile page is there a "Follow" button on the right side? Click it to send them a follow request. That user has a approve it. They have to send you a similar follow request. You have to approve that request. Once you are following each other, then you can send Direct Messages with the user.

[tikibar1]

Your full name will not be posted in this forum as it's against the forum's Terms of Service.  Since private info. such as your full name or e-mail address can't be given in this public forum, the forum uses Direct Messaging instead of e-mails.  To use the DM system, hover over a user's name (in blue) in one of their posts; you should get a pop-up box with additional info.  At the bottom left of that box is a plus sign and the word 'follow'.  Click that, and a request to follow will be sent to that user.  Once they receive that request and accept it, you will receive notification and then will be 'following' that person.  They then have to duplicate that process so they can follow you.  Once you both are following each other, you then can send direct messages to each other that won't appear in the forum, but will just be messages between you.

[Ann154]

Also your name is visible to you, but not to the rest of the community. If you sign out of the community, you can see how everyone else sees your profile and posts.

[RidgeRider]

Thanks Ann154 and Tikibar1. I'm a lernin. You too prettyppam. Wade

[RidgeRider]

Need more help. I was approved by one forum member, so I tried to send a message. I couldn't find any place that said anything about direct messaging, so I went to the member's profile and clicked on the follow button. That just discontinued me from following the member. So I hit the button again and it said I would have to be approved by the member. Seems like a loop to me. How do I send a direct message after approval? Wade

[Ann154]

Once by both parties have approved the following requests, you will have a new link on their profile "Send a Direct Message" that will let you send the DM to them.