I have a user who had a 5950 card, and then received a new usb760 modem. She didn't contact us in IT to uninstall/install the drivers and software. Now, after hours on the phone with verizon and performing manual unstalls and cleaning registry, we can still not install the vzaccess manager software. We get a message that we are using the latest mobile broadband generic drivers and if we want to install the one packaged with vzaccess manager, we need to uninstall via add/remove programs. well, it's not there. And again i have done a full registry check and deleted those entries i was allowed to; and I did a search of the hard drive. Has anyone had this or similar problem?
YES!!! We here are haulted and need to upgrade many field users laptops with theUSB760 device but can not for the same reason. Our users have previous PCMCIA modem cards and want to convert to the new usb model but can not. Have you resolved this issue?
I ran into the same issue with this device today. I had some machines with XP and the install was a snap. My boss wanted to give it a try before we deployed them to the end users to test for simplicity. He pulled out his Vista laptop. The software installed, but the drivers had an issue.
What I did was;
I can't say if this will work for your problems. It worked perfectly for me.