the hub

[ROBIN59]

Hey everyone just wanted to know if anyone has experienced what did with purchase of hub. I done all my research on hub checking to see if i could port my home phone number and seen if i was elgible online and of course im already verizon wireless customer. So was told to get information and to purchase the hub i would have to go to verizon store which i did. Drove 45 minutes to store told sales rep wanted to purchase the hub he says ok. They sales rep and sales manager or asst. sales manager sold me the hub and extra handset. Sales rep says needs to be in 911 enhanced area which he says im not, but asked me if i wanted to put different address on so i could be compliant' Well my answer was no because that would screw up everything in my opinion muchless if i needed 911 it would be stupid. Well any way they said no problem and sold me the hub, supposedly  under my address, well needless to say i called two nights later to set it up which was done without any questions or glitches,fine ok great system very cool operation so me and family think this is great. the next day i go to my verizon log on and chech the hub. Well it gives my address as being like bedington,nj, which im from indiana, so i call verizon wireless about address issue in which they tell me my area is not 911 enhanced. So they say they have to shut it down now which i did or actually they did and i should have never been sold the hub. The story is the sales people sold it to me and put different address without my knowledge just to make sale. My whole point is buyers be ware and of course i had to drive 45 minutes to take back to store. Any other people with  this problem ?

[jmcohen23]

{please keep it relevant}

Message Edited by KaLin on 05-15-2009 02:17 PM

[ROBIN59]

Keep it relevant huh? Well im sorry, i was actually trying to tell Verizon customers to beware of purchasing something like for instance the hub which i did purchase {please keep it relevant}  Im new at this and i know i went on to much. SORRY

Message Edited by ElizabethSl on 05-16-2009 08:03 AM

[MagicMan]

Hey Robin,

Welcome to the forums.   The Keep it relevant comment wasn't directed to you.  Apparently the person who replied to your original request posted something which was against the rules of the forum so the moderator edited it to bring it into compliance.  You'll see that from time to time on the forums.  Usually, it's for language not appropriate for everyone or for someone ranting & raving which doesn't help solve problems reported.   These forums are largely self-help forums with some limited verizon moderation.

Sorry to hear about your experience.  I'm willing to guess what happened to you was against some verizon policy if not against a law or two.  Hopefully one of the moderators will read it and escalate it so it doesn't happen again.

[jmcohen23]

actually, what I originally posted was "use punctuation, it's your friend".  the moderator just didn't want this thread to go off into a tangent.

I actually enjoy reading people's comments on the hub, as I'm still on the fence.  based upon your issues, it looks like I'll still sitting on the sidelines.

please post if you are able to resolve your issues.  however, I'm sure that this will be "edited" as well.  so much for freedom of speech.

[ROBIN59]

Thank you to people that were understanding enough to cut me a little slack on my first forum. But for the record i thought the hub was a great product and had very cool features for price. I live in small rural town approximately 2500, so most people should not have the situation i run in to. Thanks

[jmcohen23]

I understand, just bustin' your chops.

sounds to me like you've got a serious case of misrepresentation on your hands.  the sales person seemed to be rather eager to make a sale when they should not have of.

I would certainly contact a VZW rep and strongly state your case, and see if they can't fix it, or at least through in some additional discounts/rebates.

[ROBIN59]

Yeah i talked to VZW Rep. until i was blue in the face, stating my case . I asked what kind of reimbursement i would receive for my 50 minute drive to and from to take back to store for at least the gas. He said there was no way to do that, so i continued my talk with him until i had to be a little more,well i guess you could say aggressive. He finally agreed to give me a $10 credit towards wireless bill. In which i guess was better than nothing.

[jmcohen23]

---

ROBIN59 wrote:

Yeah i talked to VZW Rep. until i was blue in the face, stating my case . I asked what kind of reimbursement i would receive for my 50 minute drive to and from to take back to store for at least the gas. He said there was no way to do that, so i continued my talk with him until i had to be a little more,well i guess you could say aggressive. He finally agreed to give me a $10 credit towards wireless bill. In which i guess was better than nothing.

---

yeah, getting them to fess up and compensate you for their mistake is like pulling teeth from a Lion, it's dangerous to attempt, and if you succeed, the Lion will be looking for retaliation.

[patnorthwestern]

Robin59,

I had the same issue with the NJ address it appears to be standard on the HUB when you first turn it on being I have two hubs already. All I did was login online and update my address on MyVerizonHub and the hub took the changes after I powercycled it. The second hub took the change within 3-5 minutes and reflected it on the phone.

[ROBIN59]

Wow great for you, but they told me i was not in 911 enhanced area or them being able to locate my house. So do u live in that type city or town or was they blowing me smoke?

[XLVP]

Just out of curiosity, are you using two Hubs at the same address and with the same phone number?

[tifpaul]

No I have just the one Hub unit, with 1 handset, with just the one phone number.

[tifpaul]

I bought my Hub in April, I've had it about 6 weeks. It was setup with no problems until the number was ported, then all bets were off. I have had NOTHING but problems with this stupid phone since then. It started with dropping calls sometime between 13-14 minutes, the call quality would degrade to very metallic sounding, almost like a drive-thru speaker, then just drop the call. The HUB base unit would have to be reset to use the phone again. This went on for about a week, with multiple calls to customer service and suggestions to try this remedy or that, mostly concerning my internet connection. Finally that problem was resolved. Then the base unit would just randomly power cycle.....it would just restart itself for no apparent reason, and again I'd be unable to place or receive any calls until it was fully up and running. I just activated my second HUB base unit yesterday, and today the handset won't ring....the base would ring, but not the handset. More calls to customer service. It appears to be working now....but I have to wonder for how long this time?!?!?!!

And I have complained to each and every customer service person that i've talked to about all the problems I've had with this stupid thing. Today I asked the girl if there was any way they could credit my account the mail in rebate amount (that I inadvertantly missed due to family drama) and of course the answer was "we can't do that, there's no way we can credit your account the rebate amount". So then I tried to get just a general credit on my account for service or whatever, and of course the answer there was also NO.

I like the phone and the functions that it offers, but I'm so frustrated that I'm ready to throw it out the freakin' window into the street!!!! I'm wondering if anyone else is/had problems like this, or if it's just me

Thanks for letting me rant....LOL

[FourLife]

Wow, sorry to hear you've had so many problems with your Hub.  I've had nothing but good things to say about it: I love the VZ Navigator interface, I have all my local stores, my local library, etc. added into my Contacts already at the touch of a couple of buttons.  I also LOVE Verizon Relay, where any Calendar appointments in the Hub send reminders to my cell phone, my wife's phone, and the kids' cell phone simultaneously so we all stay in the know about each other's appts. and other obligations. Simultaneous ring for my phone and my wife's ensures that I can still pick up the Hub calls even if I'm not near the one handset we have (I thought $80 was a little steep for an extra handset).  We also like using the Hub as a digital photo frame, with family pictures in a slide show when the Hub is idle.

Set-up was soooo simple, I couldn't believe I was done only a few minutes after pulling it out of the box.  Now, instead of having to worry about using peak airtime minutes at my house, or coping with a weak cell signal in my home that caused bad reception / dropped calls, I have an awesome state-of-the-art home phone with unlimited calling anywhere in the US for $35.

So yeah, the Hub rocks!

[BubbaG]

Hi,

I bought the Hub when it first came out. The setting that we are talking about is just a default thats built into the phone... it is based off of where one of Verizon's corporate offices are, it is not anything that the store representative or anyone else would have entered into your account. Hope this helps.