usb551L error MBNOx80548212

[midnightsilver]

I have been unable to access the internet on my usb551L after it having worked for a long time and am getting error MBNOx80548212 when i try to access the internet i can hook up my phone and get the internet to work but not on the device i got specifically for this type of thing what can i do to fix this problem because it is extremely frustrating oh and i can get text messages on the device

[vzw_customer_support]

Hi midnightsilver,
Let's bring back the reliability that you should expect! What is the current VZAccess Manager version? In VZAccess Manager choose Help>About. Have you tested the device on another computer? I am eager to continue troubleshooting so we can get this resolved!

Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

[midnightsilver]

also i do not have another computer that i can try it on i am running my internet through my phone right now

[vzw_customer_support]

Thanks for the details, midnightsilver. That's certainly a strange error. What version of Windows are you currently using? And what type of browser are you attempting to access the internet through? Do you get the error message as soon as you try to connect through VZ Access Manager, or does the error occure after VZ Access manager shows connected but you try to connect to a website?


Thank you
JenniferH_VZW

Please follow us on Twitter @vzwsupport

[midnightsilver]

I have Windows 7 and it does it before I even get to the browser but it is

FireFox I press connect get the connecting then the error pops up

On Sep 18, 2013 12:20 PM, "Verizon Wireless Customer Support" <

[midnightsilver]

i am running vzaccess manager version 7.9.1.0

[vzw_customer_support]

Thanks for the additional information midnightsilver! Please try powering the device you are connecting off/on and test. Did you get a chance to test the other computer? Have you tried removing/inserting the sim here http://vz.to/15Kg9K8 or a reset here http://vz.to/1cHhdDQ Please share so I may further assist. Thank you.

TominqueBo_VZW
Please follow us on Twitter @VZWSupport

[midnightsilver]

as i have said in earlier replies i do not have access to another computer to try this in addition i have removed and reinserted the sim card several times trying to get that to work i do not have the device that the links you sent to me describe i have the usb551l device not the 5510l mobile hotspot

[vzw_customer_support]

midnightsilver,

No worries at all, my friend. And apologies for the link. To be honest, the error you're reporting is not one that has been reported back to us as a known issue. So, our best bet is to isolate the problem between software and your computer itself. To do so, we would recommend attempting an uninstall via your computer's device drivers and then a reinstall using the CD or http://bit.ly/xppBv .

EvanO_VZW

Follow us on Twitter @VZWSupport

[midnightsilver]

Already tried still won't work

On Sep 29, 2013 6:53 AM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

I'm sorry to hear that. We won't be able to identify the root cause until we can determine if this is your device or your PC. Have you tried all of the USB ports on your PC?

ChaunceyM_VZW

Follow us on twitter @VZWSupport 

[midnightsilver]

Yes

On Oct 1, 2013 11:25 AM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

Thank you! I appreciate the information. Does the computer recognize the device when heading into the Control Panel? 

YosefT_VZW
Follow us on Twitter @VZWSupport

[midnightsilver]

Yes it does it shows that I have the coverage and everything but when I try

to connect I get the error message I also receive text messages on the

device when its inserted into the computer

On Oct 3, 2013 12:01 PM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

Hi midnightsilver,

Thanks for clarifying! In an effort to confirm the connectivity, please try these steps: http://vz.to/15cFJuw .
Keep us posted with the results.

Thanks for your contribution to our community forums,

AyaniB_VZW

Follow us on Twitter @VZWSupport

[midnightsilver]

I just tried using the prompts like you requested I do none of them worked

they were a complete failure

On Oct 5, 2013 12:28 PM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

Thanks for trying that Midnightsilver. Please try deleting the VZaccess manager program and redownloading it and retest.


JoeL_VZW

Please follow us on twitter @vzwsupport

[midnightsilver]

Read earlier comments by your own people then read my replies

On Oct 9, 2013 7:41 PM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

My apologies midnightsilver,

I do see that you've already completed the above step. Let's make sure we get to the bottom of this right away. It's interesting that your device is still making a connection to receive voice services (text) but not data.

Do you have any older modem connections that may be causing a conflict? Check here: http://vz.to/16WbATI on how to remove.

What about your computers power management capabilities? Review them here to disable: http://vz.to/17vRs4d

Thanks!

MelissaM_VZW
Please follow us on Twitter @VZWSupport

[midnightsilver]

don't worry about it my computer crashed so I'm not doing anything with it

for a while

On Oct 11, 2013 8:44 PM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

Let us know if you experience any issues when your computer gets back into commission. We'll be happy to help.

YosefT_VZW
Follow us on Twitter @VZWSupport