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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Customer Support URLs on the Community
admin_moderator
Moderator
Moderator

Hello everyone,

You might may have noticed a change in the links provided by Verizon Wireless Customer Support Representatives here on the community.  The links in question look like this:

This is the result of the URL shortening system supported by the platform our reps use to field and answer your questions.  Please note that these links are perfectly safe to follow when posted by customer service representatives.  Reps will frequently provide links that will take community members to other parts of the Verizon Wireless website in an effort to help troubleshoot problems and provide solutions.  You can identify customer service reps by their profile pictures and signatures at the end of their posts.  

Thank you for your continued contributions to our community!,

-The Verizon Wireless Community Team