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Everyday heroes help us all, Verizon supports them

VZ Employee Emeritus
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Verizon has a long-standing commitment to those who serve -- nurses, first responders, government agencies, active-duty military and teachers. Now, more than ever, we recognize the sacrifices and importance of those who support our communities. That’s why Verizon is committed to supporting them through unique offers, discounts, recognition and donations.

Since the start of the COVID-19 crisis, Verizon has committed $45 million in contributions and donations to nonprofits directed at serving students, healthcare workers, first responders, and small businesses.

Best pricing to those who serve

Starting April 23, Verizon is expanding our best wireless unlimited pricing to nurses, who are doing such critical work keeping our friends, family and neighbors cared for, and teachers, who are keeping our students engaged and learning. They join active-duty military, veterans and people who work as first responders who already benefit from this ongoing pricing for their personal accounts and for their families.

"Verizon has a long-standing commitment to supporting people who work as first responders, the military and their families and we are proud to expand our efforts to include nurses and teachers at a time when they’re doing so much to help us through this national crisis," said Ronan Dunne, CEO of Verizon Consumer Group. "This is just another way for us to thank these heroes for everything they do, not just now during this challenging time, but every day.”

The new discounts will be available to eligible new and existing Verizon customers on Mix & Match wireless unlimited plans starting April 23 and on Mix & Match Fios internet plans starting May 7. For those who serve, wireless unlimited plans will be as low as $30/mo per line for four lines with Start Unlimited and enrollment in Auto Pay, and Fios 200Mbps internet as low as $34.99/mo with enrollment in Auto Pay. Customers who choose the Fios Gigabit internet plan can save up to $30/month in service and equipment charges. These discounts can be combined with the Mobile + Home Rewards benefits for joint Fios home internet and wireless subscribers.

Wireless Customers can visit to learn more and sign up on April 23, and Fios internet customers can visit to sign up starting May 7.

Verizon and EMS FDNY Help Fund Partner to serve EMS Help Fund members and support NYC restaurants

The Emergency Medical Services (EMS) Fire Department of the City of New York (FDNY) Help Fund and Verizon began a joint effort to provide more than 700 EMS FDNY Help Fund members/emergency medical technicians and paramedics with daily meals prepared by NYC restaurants on Sunday. As a result of this partnership, over the next four weeks, nearly 22,000 meals will be provided to EMS Help Fund members in all five boroughs.

“Our EMT’s, Paramedics and Fire Inspectors have all spent weeks on the front lines battling COVID-19 and treating patients with our medical expertise and compassion, even while many of our members have contracted the virus themselves,” said Oren Barzilay, President of FDNY EMS Local 2507. “We want to acknowledge Verizon, whose generosity through the EMS Help Fund, is providing for local restaurants from across the city to provide meals for our on-duty members, so they can continue to focus their attention on the citywide medical crisis.”

Carl Gandolfo, Board Member of the EMS FDNY Help Fund, added, “Every day, EMS workers put their lives on the line to help others and no other first responders are more on the frontline of COVID-19 then they are. Despite this, EMS is often overlooked which is why we are especially thrilled to be able to provide daily meals to our members and are grateful to Verizon and all of the local restaurants participating that are enabling us to do this.”

This is part of Verizon’s “Food for the Frontline Workers” program announced last week, which serves more than 1,800 meals daily to six NYC hospitals.

“Verizon is humbled to be able to support the EMS FDNY Help Fund’s efforts to bring meals to the men and women who are risking their lives every day on the frontline,” said Tami Erwin, CEO Verizon Business. “Expanding our ‘Food for the Frontline Workers’ programs to include the EMS FDNY Help Fund members is just one way we’re able to support, thank and recognize this extraordinary group of individuals for everything they’re doing.”

Verizon’s ongoing commitment to those who serve

Verizon has long recognized the impact of those who serve in our community through unique offers, discounts, recognition and donations. And, over the past weeks, Verizon has centered COVID-19 relief efforts on healthcare workers, small businesses, teachers, students, military and those who serve as first responders. Some of those efforts include:

  • $45 million to date in contributions and donations to nonprofits directed at serving students, healthcare first responders, and small businesses.
  • Joining forces with the New York Times to offer 14 million high school students within the U.S. free digital access to
  • Supporting the students and teachers in the Verizon Innovative Learning program, the company’s education initiative targeting Title 1 middle schools, by tripling their data allowances and through free access to educational apps.
  • A weekly streaming series called #PayItForwardLive, which connects big names in entertainment to small businesses, offering entertainment to those at home and financial support to small businesses through grants  via, up to $5 million.
  • Our Food for Frontline Healthcare Workers initiative, a local program that brings together multiple New York City restaurants with six area hospitals in an effort to help both the restaurants’ workers and hospital staff on the frontline providing care to patients. Meals are being provided seven days a week throughout the month of April, at no cost to the hospitals or their employees.
  • Partnering with first responders, federal agencies, state and local governments, and public health agencies to support COVID-19 response efforts by deploying mobile network assets to support emergency response facilities, supplying emergency wireless communications devices, supporting communications and collaboration services, and providing mobile broadband services.

Verizon Wireless Customers can go to to learn more about the eligible Wireless discounts and sign up on April 23. Fios customers can visit to learn more and sign up starting May 7.

About EMS FDNY Help Fund

EMS FDNY Help Fund mission is to ensure the security of our Emergency Medical Technicians and Paramedics and their families in the event of death, injury, illness or hardship through the implementation of a variety of fundraising initiatives. Until very recently, there were no funds designated expressly for the Emergency Medical Technicians & Paramedics of the FDNY. These dedicated professionals can now have peace of mind, in the knowledge that their families will be taken care of should the unthinkable occur.

Offer for eligible teachers, nurses, first responders and active military on an eligible plan. See and for eligibility requirements, restrictions and additional terms. Approved verification documents req’d.  Auto Pay & paper-free billing req’d. Program and discounts are subject to change and may be modified or discontinued at any time. Limit of one discount per account. Wireless:  $35/line/mo for 4 lines on Start Unlimited, less $20 account discount. Unlimited 4G LTE: In times of congestion, your data may be temporarily slower than other traffic (only after 25 GB/mo on Play More Unlimited, 50 GB/mo on Do More Unlimited and 75 GB/mo on Get More Unlimited).  Domestic data roaming at 2G speeds.  Fios Internet: Wired & wireless speeds vary due to device limits, multiple users, network & other factors. See for more info. Taxes & terms may apply. Fios Gigabit Connection: Availability varies. Gigabit network connection to your home. Wired speeds up to 940/880 Mbps with avg. speeds betw. 750-940 Mbps download / 750-880 Mbps upload. 200/200 Mbps:  Wireless speeds advertised.  $15/mo. router charge applies.



I have seen it. I'm an LPN working on the front lines during all this. I have clicked every link, sent emails, sent messages and scoured the Verizon website, but i can not find anywhere to apply my nurse discount to my monthly bill. I may be wrong, but it seems like Verizon is "claiming" that they are giving these discounts to the people risking the most, yet providing nothing but redirected links that take you in circles over abd over again and again asking you to fill in the same info you just did. I think its ill a PR stunt. 

VZ Employee Emeritus

@Lazrguy  Sorry you are having issues with this. I have sent your message up to our @vzw_customer_support  team in hopes they can help you to receive the discount. Please look out for a Private Message from them so they can assist you personally with the issues you are having.

Please send me a PM @laurend_vzw if you have not heard from them in a day or 2. Thanks and again apologies for the issues you are having and thank you for your ongoing support on the front lines.



I am frustrated that this discount only applies to nurses. There are many others professions working the front lines of COVID :

Physicians, PA's, Surgical Techs, Environmental Services Staff, Etc none of us have stopped working, all of with same risk of exposure. It seems a bit bold of Verizon in the current world where the motto "We're all in this together" permeates every form of media everyday to incorrectly indicate through their omission only nurses work the front line. This discount should apply to all of the above listed and more. 


@laurend_vzwplease see above. Why are the only health care workers that verizon veiws as heros nurses? I am a physician that has been going to work each day since the lock down . I physically intubate these patients daily and prescribe their treatment plans. I manage patients of unknown status that come in with gun shot wounds or other trauma. I manage people of unknown status from high risk nursing homes. Why does Verizon not see all health care professionals as heros  Every person that steps into the hospital daily to serve all of you during this crisis is a hero. For Verizon as a company to indicate anything less is ludicrous. Please escalate this message or retract the discount program.  Honor and respect all of the heros on the front lines or none. I hope Verizon takes the appropriate action. 


@vzw_customer_support please read above


What y'all are doing for them is good and all but what are you doing about the horrible cellphone service that you're providing people? You should be providing all your customers a discount considering how bad the service is and how bad support is useless. 


Nhow do apply for the first responders discount for being a nurse


I am also beginning to believe this is just a publicity stunt.  I was verified on 4/26/2020 and have gone through 2 billing cycles and still have not seen any discount.  Verizon wastes NO time in adding charges for new or upgraded phones and activation fees, but for some reason is unable to follow through on promised discounts after over 2 months from being VALIDATED as a nurse.  I am a highly disappointed customer of 17 YEARS.  Shows how much they really care about their customers.


Update: So Verizon has finally clarified their "Front line worker discount, during these difficult times". IF I  upgrade and add 2 MORE LINES (with contracted phones) they will give me 20% off my bill. THAT'S LIKE SPENDING A DOLLAR TO SAVE A DIME!!  I have had to live with people I do not know, live out of totes and bags, hotel after hotel, notjnot tosto mention not see my family, just so I do not spread Covid19 to anyone in my family, which  includes compromised loved ones.  

And its not just nurses or EMS or police men and women, or firemen and woman. There are so many out there STILL living this way.. 

But you know what Verizon.... I don't want your "publicity stunt" charity! Your whole stance on "in these difficult times" touting how you are proud to support our heros... First of all you have not recognized all the heroes that are actually risking their lives or the lives by keeping this country going . And in all actually, I do not believe you could. Too many of us have sacrificed during this pandemic for you to give a "Front line" discount to.  Instead you should have just given a flat discount to ALL AMERICANS that use your service. 

But if this is the level you have to sink to to "look good in the eyes of the American people", then I am going to say something about it. 

Its not even the fact that you are telling me that I have to spend more to get a minimal discount, it's about the fact that you are ADVERTISING that you are giving discounts to people to make yourself look good in the public eye, while you're actually not doing anything else but trying to upgrade plans.. 

Verizon, you disgust me !

I hope tour PR team/ CEOs/All upper management enjoys their bonuses this year. 



Speech Pathologist, Physical Therapist, and Occupational Therapist are all first responders as well.  I was not entitled to the discount because I’m not a nurse.  This definitely was a publicity stunt!  I’m switching to T-Mobile as soon as my contract is up.  I’m a new costumer to Verizon Wireless and have been a FIOS customer for a couple of years now.  I give verizon too much money for subpar service.  I am certainly disappointed!


This is a total joke. I signed up for Verizon's First Responder service, switched from AT&Ts FirstNet, in September. 3 Months later i have spent no less than 20 hrs on the phone with Verizon customer 'Support' just to get them to properly activate my new service and to stop over charging me for things i never purchased in the first place. 

I dont have the patience at this point to list all of the things they have done wrong, but just for starters i got 4 new phones for 4 new lines for my family. 3 of the phones were listed as Free. I was first charged for 7 phones & 7 lines when verizon messed up up the activation on 3 of the new lines. I got that cleared up just to see them immediately charge me the full market price for the 3 Free phones. Much to my surprise my monthly bill shot up over $700 extra, 2 weeks before Christmas, in the middle of a pandemic. After 2 more hrs on the phone i got the rep [on a recorded call] to admit it was entirely their mistake, but there was nothing they could do to fix it, except he promised me a Supervisor would give me a call back and credit my account at some later date. I never got a call back and have yet to see any credits, but they did take my money. 

My bill has been incorrect in another half dozen minor ways and i have had verizon reps argue with me that it is what it is and it wont be fixed. Verizon has made a very simple transaction an impossible headache and completely messed up up the holidays for my family by quite literally stealing a felony-level amount of money from me at this point. I am disgusted you advertise this as 'helping' first responders. 

Verizon - You are a Pathetic business & i hope no one else has to go through what you have put me through. 

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Verizon Community Manager