These calls have increased in recent years because technology has made it cheap and easy for robocallers to make calls from anywhere in the world while hiding their identities by displaying fake Caller ID information. These can have good-intentions, such as a fundraiser or political call, or they could pose a possible threat if the call tries to access your personal information with the goal of theft or fraud. Good or bad, spam calls waste your time and annoy. Therefore, Verizon is working hard to stop many robocalls before they can get to you. Verizon monitors their networks to detect spikes in suspicious calls, and then work with law enforcement and with other telephone companies to shut down illegal robocallers. Verizon is also working with other telephone companies and industry standards organizations to develop new technologies to stop robocalls, and we support federal legislation to better go after the source – the scammers who make these calls. Although there is no perfect solution, there are a number of things you can do to combat robocalls.
1. Register your phone numbers on the “National Do Not Call Registry” (https://www.donotcall.gov/). You can also report unwanted calls still coming after you register.
2. Subscribe to Caller ID to identify incoming callers. Be cautious as callers can ‘spoof’ their numbers ( aka it will show up as a different number on your ID).
3. If you are a Verizon Wireless customer, you can block suspicious calls by subscribing to the Verizon Caller Name ID app. With this $2.99 per month feature, you will not only be able to see the name or source of the call, but also see if the incoming call is potentially from a robocaller, spammer, or potential fraudster.
4. For landline customers, make sure your phone has blocking features, such as those offered by CPR CallBlocker (available in the Verizon Accessories Store), which have built-in blocking. Use anonymous call block where available.
5. If you have Fios Digital Voice, you can block up to 100 numbers and can sign up for a third-party service called Nomorobo which works with “simultaneous ring” feature and uses blacklists of known bad numbers.
6. If you accidentally pick up the receiver, don’t respond, say anything, or hit any buttons or follow the prompts. Simply hang up.
7. Verizon Security also assists landline customers by providing guidance on steps they can take to combat unwanted calls. For more information, contact the Verizon Unlawful Call Center at 1-800-518-5507 or follow the instructions when you dial *57 feature from the phone that received the unwanted call.
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