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Cannot Access Community Account
Blu3Furr2
Enthusiast - Level 2
โ€Ž07-29-2023 03:48 PM

Recently, I received emails from the My Verizon community about my community account reaching a milestone since its activation. I have not been a customer with Verizon for several years and would now like delete said account.

However, when trying to access said account, I was locked out. I tried logging using several passwords, I tried to reset my password, but when I had to verify my account with my ZIP code, I tried every ZIP code that I could have possibly used when I was a customer, and yet nothing worked. I tried to access said account by using it like it was ONLY a community account, which allowed me to get a password reset link through the email attached, but when I tried to reset my  password, the site told me that I did not have the permission to, specifically using this language attached in the screenshot.image.png
And now, I had to create an entirely new account just to interact with the community so that I could get support.

I want to be able to access this account as well as delete it. As a result of having to make this account as well, I need to delete it.

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vzw_customer_support
Customer Service Rep
โ€Ž07-29-2023 03:51 PM

Thank you so much for reaching out to us. We apologize for the inconvenience. You can get additional assistance with your community account here: https://community.verizon.com/t5/Announcements/Getting-Started-Guide-Privacy/td-p/1683713#personal_d....

~Ivone

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Blu3Furr2
Enthusiast - Level 2
In response to vzw_customer_support
โ€Ž07-29-2023 04:12 PM

Hi, I can't get into the first account with information that should be verifiable. That is the first issue, not that I don't know how to navigate community accounts. I just cannot access any way to reset the information on the first account in the first place.

 

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vzw_customer_support
Customer Service Rep
In response to Blu3Furr2
โ€Ž07-31-2023 04:17 PM

We do apologize, as it is necessary to properly authenticate the account in order to access it and if necessary to delete it.

~Freddy

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Blu3Furr2
Enthusiast - Level 2
In response to vzw_customer_support
โ€Ž07-31-2023 05:23 PM

Yes, that much is obvious. I'm afraid that the information verification is either wrong or compromised. Otherwise, the site simply won't let me access any method to ensure that I can verify myself because I need to apparently be a customer to access a chat bot. I want to verify any information that I ca with a human so that I can access my account and get rid of it. This is an account that I should have closed when I switched away from Verizon.

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