Cannot Log in to this forum with Firefox
glnzglnz
Contributor - Level 3

It is impossible to log in to this forum with Firefox.  I find it amazing that Vz has created an IE only forum.

Also, on IE, I get warning signals that there are too many scripts running on these forum pages and I am prompted to stop them.

And every page on this forum takes way too long to load.

VERY BAD SHOW from Verizon.  Badly done.

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smith6612
Community Leader
Community Leader

I've not seen any difficulty with using Firefox on these forums. Right now I'm running a Beta copy of Firefox 10, and every now and again I will bring out a Nightly build to see if there's any speed improvements, since these forums seem rather script heavy for their purpose (they've gotten better recently, though maybe that's because of my browser being more efficient, too). Are you sure there isn't some Add-on such as Adblock Plus or NoScript, or some Setting in Firefox's Privacy Options that are misconfigured?

Yes, these forums do take forever on Netbooks with GPU acceleration running IE9 to render pages from the last I've checked. Disable JavaScript and it flies.

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glnzglnz
Contributor - Level 3

This site is incompatible with basic protections from NoScript even though I am ALLOWING everything from lithium.com, verizon.com and verizon.net.

The warning at the top of my Firefox browser says this:

"NoScript filtered a potential cross-site scripting (XSS) attempt from [http://www22.verizon.com].  Technical details have been logged to the console."

At the bottom of the very long console list of Warnings, there is this:

signin.verizon.com : server does not support RFC 5746, see CVE-2009-3555

Then there is this:

[NoScript XSS] Sanitized suspicious upload to [https://signin.verizon.com/sso/authsso/communityLogin.jsp###DATA###%2FwEPDwUKMTU   …  lots of gobbledygook … GkaqnNw%3D] from [http://www22.verizon.com/content/sso/signin.aspx?goto=http%3A%2F%2Fforums.verizon.com%2Fvrzn%2Fvrzn_... transformed into a download-only GET request.

Above these lines in the Console there are hundreds (?) of warnings involving this site – cannot figure out a way to copy them.

I was able to log in here by permitting an "Unsafe Reload".

HEY, VERIZON AND LITHIUM - I DON'T HAVE THIS PROBLEM ON ANY OTHER FORUM OR WEBSITE ANYWHERE - AND I DON'T HAVE ANY SPECIAL SETTINGS IN NOSCRIPT - PLEASE FIX YOUR TECHNOLOGY.

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glnzglnz
Contributor - Level 3
Happened again.
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glnzglnz
Contributor - Level 3

And happened yet again from a different computer.  I'm in the office -

  Firefox 8.0 (NOT 9.0.1 like at home)

  WinXPPro SP3

  Dell Optiplex 780

  2GB RAM

  Symantec Anti-Virus (not Avast)

  NoScript same as at home (no custom settings and allowing everything from verizon and lithium)

  AdBlock Plus same as at home

  NO Ad-Aware

  NO SpywareBlaster or Spybot S&D

As before from home, I had to jimmy the Vz Forum log-in page by hitting X-STOP in the address bar just as Firefox tried to show me the same XSS issue - THEN (after four tries) I could log in by using NoScript's UNSAFE RELOAD option.

Am I the only one?  Before you write that I have a freak situation -- although it has duplicated itself in a second machine -- please consider whether others are locked out of these forums and so haven't been able to post the issue of being locked out.  In fact, there are a few other references in the forum index to being unable to log in.

Vz and Lithium - this is down to you, and I bet there are lots of folks who aren't here because  ...  they can't get in..

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glnzglnz
Contributor - Level 3

Still happening.

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glnzglnz
Contributor - Level 3

Two amazing bad things about this forum:

FIRST -- A year later, I still cannot log on to this forum from Firefox.  Exactly the same symptoms as I have reported above.

I have seen somewhat similar problems on other forums run by Lithium, although none as bad as this one.

I am able to type this added post only because I have logged on using IE.

This time, I was able to copy the Firefox-NoScript cross-scripting error message.  Here it is:

image

 This remains a Verizon-Lithium caused problem.  Please fix

SECOND -- I tried to flag the preceding (?) posting by flea as "inappropriate content" and then emailed Vz using "Contact Us" , but got the following email error message:

Your message cannot be delivered to the following recipients:

  Recipient address: verizon.community@verizon.com
  Reason: Remote SMTP server has rejected address
  Diagnostic code: smtp;550 #5.1.0 Address rejected verizon.community@verizon.com
  Remote system: dns;fldsmtpe02.verizon.com (TCP|206.46.173.3|10519|140.108.26.141|25) (fldsmtpe02.verizon.com ESMTP)

(By the way, my own email for sending email to anyone, including to verizon above, is my name on verizon.net, so it's surely not my email source that's a problem.)

VERIZON - ARE YOU OUT TO LUNCH?  NO OTHER MAJOR COMPANY DOES SO POORLY WITH THEIR WEBSITE, FORUM OR "CONTACT US".

As I said, bad show all around.

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KaLin
Khoros Partner
Khoros Partner

ginz,

Check and see which Firefox addons you are using.  Disable them one at a time until you find the one causing the script errors. 

The issue you are having is not a universal one.  Many other members are using Firefox without any issues and I have always used Firefox on the community without any issues that weren't related to an addon within Firefox.

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glnzglnz
Contributor - Level 3

These are my Firefox Add-Ons.  They all look normal, and there are no problems with any other forum.  (Did you see my screenshot above?)  See any problems below?

QuickTime Plug-in 7.6The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.  
Plugin IconRealPlayer Version Plugin6.0.12.46  
Plugin IconMicrosoft® Windows Media Player Firefox Pluginnp-mswmp1.0.0.8 
Plugin IconWindows Media Player Plug-in Dynamic Link LibraryNpdsplay dll3.0.2.629 
Plugin IconAdobe AcrobatAdobe PDF Plug-In For Firefox and Netscape 10.1.110.1.1.33 
Plugin IconSilverlight Plug-In5.0.61118.05.0.61118.0 
Plugin IconJava Deployment Toolkit 6.0.310.5NPRuntime Script Plug-in Library for Java(TM) Deploy1.6.0.31 
Plugin IconJava(TM) Platform SE 6 U31Next Generation Java Plug-in 1.6.0_31 for Mozilla browsers1.6.0.31 
Plugin IconShockwave FlashShockwave Flash 11.2 r20211.2.202.228 
Plugin IconMetaStream 3 PluginMetaStream 3 Plugin r4  
Plugin IconMicrosoft Office 2003Office Plugin for Netscape Navigator  
Plugin IconAOL Media Playback Pluginnpunagi2  
Plugin IconMicrosoft® DRMDRM Netscape Network Object  
Plugin IconWindows Presentation FoundationWindows Presentation Foundation (WPF) plug-in for Mozilla browsers  
Plugin IconWindows Genuine Advantage1.9.0042.0  
Plugin IconiTunes Application DetectoriTunes Detector Plug-in  
Plugin IconIE Tab Plug-inIE Tab 2 Plug-in for Mozilla/Firefox  
Plugin IconLogMeIn, Inc. Remote Access Components 1.0.0.724LogMeIn, Inc. Remote Access Components  
Plugin IconVLC Web PluginVLC media player Web Plugin 2.0.0  
Plugin IconGoogle UpdateGoogle Update  
 
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glnzglnz
Contributor - Level 3

Here is some more information that Vz or Lithium could use to fix this forum:

At bottom below is a screenshot of Firefox - NoScript error console messages -- just a sample portion of a long list of error messages that is generated by attempt to log in on Firefox.  Looks like there are big technical problems with this forum.

In addition to the add-ons above, my security is:

Avast Free AV

AdAware Free

SpywareBlaster - totally passive protection of Hosts file

Spybot S&D - same

NoScript

Better Privacy -- but that does nothing until I close Firefox

Note that I also cannot log on to this forum from my PC at work, which does NOT have the first four of these security programs.  (It does have NoScript and Better Privacy in Firefox.)

If this forum is incompatible with my add-ons in my preceding post and security above -- all of which are typical and advisable -- then Vz and Lithium should fix the undertlying problem.

Justin - please stop shoveling the excuses.

image

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Justin46
Legend

@glnz wrote:

Here is some more information that Vz or Lithium could use to fix this forum:

At bottom below is a screenshot of Firefox - NoScript error console messages -- just a sample portion of a long list of error messages that is generated by attempt to log in on Firefox.  Looks like there are big technical problems with this forum.

In addition to the add-ons above, my security is:

Avast Free AV

AdAware Free

SpywareBlaster - totally passive protection of Hosts file

Spybot S&D - same

NoScript

Better Privacy -- but that does nothing until I close Firefox

Note that I also cannot log on to this forum from my PC at work, which does NOT have the first four of these security programs.  (It does have NoScript and Better Privacy in Firefox.)

If this forum is incompatible with my add-ons in my preceding post and security above -- all of which are typical and advisable -- then Vz and Lithium should fix the undertlying problem.

Justin - please stop shoveling the excuses.

.......


Let me get this straight: you are willing to log into the Verizon site using I guess IE, apparently without a script blocker, exposing your computer to the same risky scripts you apparently are so worried about that you use NoScript in Firefox? And because you can log in using IE and can't using Firefox with NoScript, the Verizon site is broken? Wow, what a leap in logic......

I used NoScript for a while, it was so intrusive on many, many websites that I quit using it (I had to, virtually nothing worked correctly unless I specifically allowed each of the sites to run, and that defeats the purpose of having a tool like NoScript). Disable NoScript and I bet all will work.

NoScript is a greatly overrated tool IMO. And just because you choose to use a tool that you know prevents you from logging into the Verizon sites is your choice, no fault of Verizon's, and clearly most users of Firefox have absolutely no problem logging in or there would be hundreds or more likely many thousands of complaints.

Oh, neither IE or Google Chrome object to anything on the Verizon sites for me.

You are the one doing the shoveling and it's not excuses.....

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9
Keller, TX 76248

glnzglnz
Contributor - Level 3

Justin -

NoScript is one of the all-time great tools for increasing security while browsing.  Your defense is plain wrong and bad advice for the public.

This forum is the ONLY place on the web that does not work with Firefox + NoScript.  I have NEVER had a problem with NoScript except on this website.

Vz and Lithium are just plain behind the curve.  An ISP like Vz should be ahead of the curve on all issues like this, and it just is not.  Fail !

If you think I am the only one complaining, consider the logical problem -- those who cannot log on cannot voice their annoyance.  You don't know about them because they have not been stubborn enough to bother.

Most Vz DSL users just accept the fact that Vz is second-rate as an ISP.  This forum, its limited email capability and incredibly clunky email website, its hideous "wall gardened" starting point on its modem-routers, and its slow standard DSL service.  My Korean inlaws' internet service is literally 33 times faster than Vz DSL, for almost the same monthly cost, and they've had it over three years now.

Bad show.

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Justin46
Legend

@glnz wrote:

Justin -

NoScript is one of the all-time great tools for increasing security while browsing.  Your defense is plain wrong and bad advice for the public.

This forum is the ONLY place on the web that does not work with Firefox + NoScript.  I have NEVER had a problem with NoScript except on this website.

Vz and Lithium are just plain behind the curve.  An ISP like Vz should be ahead of the curve on all issues like this, and it just is not.  Fail !

If you think I am the only one complaining, consider the logical problem -- those who cannot log on cannot voice their annoyance.  You don't know about them because they have not been stubborn enough to bother.

Most Vz DSL users just accept the fact that Vz is second-rate as an ISP.  This forum, its limited email capability and incredibly clunky email website, its hideous "wall gardened" starting point on its modem-routers, and its slow standard DSL service.  My Korean inlaws' internet service is literally 33 times faster than Vz DSL, for almost the same monthly cost, and they've had it over three years now.

Bad show.


You are of course entitled to your opinion. You and I certainly have a different view of NoScript (and Verizon), my experience with NoScript was absolutely counter to yours - very few websites would actually work with NoScript active. I tried, I really tried, to work with it, but finally gave up, it just made using the web a miserable experience. I will never try it again (and knocking on wood, I have yet to be infected with anything since I started using the web back in the mid-90s....I am not sure how long I have been using Firefox, but it is for quite a few years, over many releases, no infections without NoScript).

Based on my own personal experience I could never, ever in good conscience recommend NoScript to anybody that was not a "geek" and even then it would be with some strong warnings up front. I am not giving advice to the "public" here, I am simply trying to point out to you where I think your problem is; you just don't want to accept my advice, and that is fine.

I suspect that people who are using Firefox are somewhat more sophisticated internet users that those who just use IE, and if they really did have problems accessing the Verizon sites using Firefox they would try another browser, and when they got in, they would complain. Sure there have been a few complaints about accessing Verizon sites using Firefox; I have answered a number of them to try without any add-ons, and bingo, the problem generally disappears (not referring specifically to NoScript here, just add-ons in general).

As to your other negative comments on Verizon as an ISP, well, I don't see those either. I use a PC based email client so the webmail interface is irrelevant to me (and I don't see why anybody wants to trust their email to any ISPs severs 24/7 anyway), I don't have a clue what you mean when you refer to Verizon's "wall gardened" modem-routers (I have FiOS 25/25 service, great speed and reliability), and I truely don't see what speed your inlaws have (I guess in Korea) have to do with anything related to Verizon. 

As I said previously, Verizon makes plenty of mistakes, but this is not one of them - IMO.

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9
Keller, TX 76248

dslr595148
Community Leader
Community Leader

Upon reflection, I sort of see what you mean.

If ..

#1 Go to http://forums.verizon.com

#2 Log-in.

#3 And don't stop loading the page as soon as I see every forum (for example in Residential Products and Services, there is Verizon.net Email) I get too many scripts running on these forum pages and I am prompted to stop them.

While it would be nice that Verizon fixes the issue, the work around fix is right in front of you.

After you log-in as soon as you see every forum, stop loading the page.

^^

Note: I will load the site again, using Firefox's safe mode.

REF:

a) http://support.mozilla.org/en-US/kb/Safe%20Mode 

b) http://kb.mozillazine.org/Safe_Mode

And I will see if it still happens OR not.

If it does not happen, then I start to trouble shoot and figure out what Firefox Add-on I am using is causing the issue for me. And then I can report my findings.

Bye for now...

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dslr595148
Community Leader
Community Leader

*Staus report*

While I have not yet found the add-on that is causing my trouble, but I can say this. I don't get get too many scripts running on these forum pages and I am prompted to stop them.

Since I have an computer that can run IE around here too, I can check if it happens on there too. Maybe not now, but as soon as I can...

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glnzglnz
Contributor - Level 3

Again, right now, I had difficulty logging on with Firefox.  I had to hit Trouble Signing On and re-do my password yet again to make any progress.  The initial log-on page for Community Name (glnz) DOES NOT WORK. When I try to use that page, there is a very brief beige bar at top of page indicating a problem with a script -- too fast to read -- and then I am returned to the same log-in page.  Over and over.

Firefox  9.0.1

WinXPPro SP3 with all updates

Dell Optiplex 755 with 4GB RAM

Avast AV Free

AdAware

AdBlock Plus was OFF just now

NoScript but set to permit lithium.com and all this page

Spybot S&D and SpywareBlaster, but they are passive Hosts file protectors

Does anyone know how to get Firefox to print a list of add-ons?  If yes, I'll list them here.

Whatever Vz is doing, it is incompatible with normal security protections on Firefox, and IE indicates script overflow to the nth degree.

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dslr595148
Community Leader
Community Leader

#1 What was the URL that you used?

I use http://forums.verizon.com/ then I log-in.

#2 What version of Windows is it? And please be Specific. Just some example(s)..

Windows XP Home SP3.

Windows XP Professional x64 Edition.

---

If you don't know which Windows Version, go to Start -> Run. Then type in winver and press enter.

--

#3 Where abouts were you when you tried to log-in?

Some examples..

a) At Home

b) At Work

c) At a wireless hot spot

#4 What type of Internet Access is it?

Some examples: DSL, FIOS

#5 What software firewall is on your computer?

#6 What version of Firefox is it?

#7 What version of IE is it?

#8 What anti-virus program is installed?

#9 You did download your copy of Firefox from Firefox's official site - It was not from malware-r-us.com or anything along those lines?

That is plenty of questions for now. I will ask more, as need be.

I got Firefox 9.0.1 on my ubuntu 10.04 LTS computer working fine here with and without add-ons enabled.

jackmcgann
Specialist - Level 1

@glnz wrote:

It is impossible to log in to this forum with Firefox.  


I'm using latest valid Firefox (9.01) and I am encountering NO difficulties viewing these forums. Try using Firefox with add-ons disabled, and possibly isolate an offending add-on.

glnzglnz
Contributor - Level 3

I have never before been asked to turn off my Add-Ons in Firefox, nor have I ever found it necessary on my own.  And my add-ons, which are normal security add-ons for Firefox, have never cause a problem anywhere else.  But I tried no-add-ons anyway and this forum DOES NOT PERMIT A LOGIN ON FIREFOX.

I am writing this reply on  IE  but there are so many scripts running here that IE shows "Not Responding" for a few minutes before showing this thread and then this Reply box.

Lithium and Verizon are doing a grossly substandard job here.  That's no surprise because Verizon has no sense for web graphics and usability anyway.   The opposite of a Google.

Bad show all around.

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jackmcgann
Specialist - Level 1

@glnz wrote:

Lithium and Verizon are doing a grossly substandard job here. 


I'll accept that, if your  definition of "here" is "there", and not here. As I (and Justin) have tried to tell you, Firefox works just fine for the forums from our vantage.

Justin46
Legend

@glnz wrote:

I have never before been asked to turn off my Add-Ons in Firefox, nor have I ever found it necessary on my own.  And my add-ons, which are normal security add-ons for Firefox, have never cause a problem anywhere else.  But I tried no-add-ons anyway and this forum DOES NOT PERMIT A LOGIN ON FIREFOX.

I am writing this reply on  IE  but there are so many scripts running here that IE shows "Not Responding" for a few minutes before showing this thread and then this Reply box.

Lithium and Verizon are doing a grossly substandard job here.  That's no surprise because Verizon has no sense for web graphics and usability anyway.   The opposite of a Google.

Bad show all around.


OK, I guess you don't want help, you just want to complain. Fine, have fun.....

But for the record: the Verizon Forums work just fine with Firefox 9.0.1, with or without add-ons (at least the 18 add-ons that I have running).

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9
Keller, TX 76248