Cannot reply

I got a PM from VZW support on Community postings, but am unable to reply. I got this error message (below) but nothing is highlighted and nothing is obvious... please help, I'd really like to send my reply!

Correct the highlighted errors and try again.

  • Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and send the message when you are satisfied.
Re: Cannot reply
Moderator Emeritus

Hi @Luannski,

I'm sorry to hear that you are having trouble sending a private message reply to vzw_customer_support. Before trying to send your PM, please try highlighting all of the text in the message body and clicking on the "clear formatting" button located in the toolbar above the message body (the "clear formatting" button features an icon of an underlined capital letter T followed by a lowercase x).

If that doesn't resolve the issue, then please reply here to let us know. Thanks!