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Hello, it is March 13th and I've not heard back on what I escalated two months ago. Is this a normal way of communicating with customers when I specifically wrote about the difficulties. How do I work with someone directly? I can't continue to sign in and check emails on this site. And, this time I couldn't sign in with the user name and password I created. Why are there such technical difficulties? I assume Verizon tests the site and fixes things. I'm getting the alert: "You have reached the limit for number of private messages that you can send for now. Please try again later." Why? I'd appreciate a direct contact to work with soonest. Thank you!
Ongoing difficulty reaching live people at Verizon FIOS, escalating calls, getting callbacks, and getting accurate, consistent information
The Verizon website is not functional and user friendly. Many glitches, broken links, and a general lack of information that could be listed right up front to explain and provide definitions and instructions for a user-friendly and efficient website. Instead, it is complicated, lacks quality assurance on what works, and makes people have to call in for help - which is another waste of time. The Verizon app is no better and they haven't responded to or taken feedback for years.
Verizon e-gift cards: very inconsistent info - and once received by the third party in multiple cards and multiple increments, they don't apply to account all at once to use towards auto pay / payment on accounts. It takes an extraordinary amount of time and effort to figure out the website with all the broken links and steps to take that are buried with no instructions right there on the page. It also takes more time and effort to go back and apply monthly. The process to find out about e-gift cards, then receive multiple e-gift cards, with a confusing waiting period, and manually adding them to bill monthly with only one at a time allowed as the balance depletes zero requires months of time and attention depending on the amount of bill and amount of gift cards.This all defeats the purpose of recruiting or retaining customers, and the convenience of auto pay. Why can't Verizon make it easy on the customer and the company? They could verify the third-party e-gift cards and apply them to account once customer is verified to save everyone so much time and effort to attempt to find out information and instructions. Very frustrated and disappointed. Contact us doesn't allow for writing in, there is no email as I was told -- only a P.O. Box and customer service call center reps that don't know much, can't help, don't escalate, etc. Again, why does Verizon not do something with all the similar feedback they've received for years. This is a communications company and Verizon could do a much better job of being accessible, reliable, and interested in hearing and acting on known issues. That is unfortunate as a Verizon customer service person encouraged me to go to the trouble of setting up an account and putting the information in stating they were monitored by teams and someone would get back to me.
This messaging capability lacks many things -- first, I keep getting HTML and highlighted error warnings to correct -- it also states none of the users have PM enabled, message will not be sent. WHAT DOES THAT MEAN?? why can't I type a simple message and a reply message?? Please, educate me. I reposted this already - please leave up: Ongoing difficulty reaching live people at Verizon FIOS, escalating calls, getting callbacks, and getting accurate, consistent information. The Verizon website is not functional and user friendly. Many glitches, broken links, and a general lack of information that could be listed right up front to explain and provide definitions and instructions for a user-friendly and efficient website. Instead, it is complicated, lacks quality assurance on what works, and makes people have to call in for help - which is another waste of time. The Verizon app is no better and they haven't responded to or taken feedback for years.
Verizon e-gift cards: very inconsistent info - and once received by the third party in multiple cards and multiple increments, they don't apply to account all at once to use towards auto pay / payment on accounts. It takes an extraordinary amount of time and effort to figure out the website with all the broken links and steps to take that are buried with no instructions right there on the page. It also takes more time and effort to go back and apply monthly. The process to find out about e-gift cards, then receive multiple e-gift cards, with a confusing waiting period, and manually adding them to bill monthly with only one at a time allowed as the balance depletes zero requires months of time and attention depending on the amount of bill and amount of gift cards. This all defeats the purpose of recruiting or retaining customers, and the convenience of auto pay. Why can't Verizon make it easy on the customer and the company? They could verify the third-party e-gift cards and apply them to account once customer is verified to save everyone so much time and effort to attempt to find out information and instructions. Very frustrated and disappointed. Contact us doesn't allow for writing in, there is no email as I was told -- only a P.O. Box and customer service call center reps that don't know much, can't help, don't escalate, etc. Again, why does Verizon not do something with all the similar feedback they've received for years. This is a communications company and Verizon could do a much better job of being accessible, reliable, and interested in hearing and acting on known issues.

