I had a rather stressful situation in Mexico. I had a family emergency back in the states, but discovered I could not make or receive calls, despite paying for this feature every month for the past 5 years...
I had data and could receive text messages, but when I tried to make a call, it instantly hung up. I talked to a support person on verizon.com for 45 minutes, but in the end I was told "sorry, don't know why it isn't working." I was told they would put in a ticket for someone to reach out to me and help resolve the issue, but nobody reached out to me. Is Verizon's support always this bad?
Oh yeah, the support person told me to download WhatsApp... Isn't that a competitor?
Anyone know if I can get a refund for the years I paid for a feature that wasn't provided?
SaltyS21U_User, I am sad to hear about this. This is never the way we want you to feel. Please respond to this private note, so I can assist you better. -Dia