In January, I set up an International Travel Plan for $100/month on one line on my account to cover a child traveling to Spain for a semester abroad. I entered the travel start and end dates when the plan was set up. At the end of one month, the plan automatically terminated and multiple $10/day Travelpass charges were made to my account, adding up to hundreds of dollars in additional charges, until the error was caught at the next billing cycle (a much larger bill than expected).
I’ve now got this resolved with Verizon Customer Service and the International Plan for $100/month is in effect in perpetuity. I’m told that all International Plans are for either 1 month only or perpetual (continue until cancelled by the customer). That there is no way to set up a plan to terminate on a given end date.
Now I’m compelled to pay hundreds of dollars in unexpected charges AND contact Verizon to cancel the plan at a future date.
None of this seems correct. Do International Plans set up by customers through the Verizon app really auto-terminate after 1 month, even though travel start and end dates have been entered? And is there really no way for a VCS representative to set up the plan to begin on a given date and end on a given future date (i.e. not renew in perpetuity until a separate action is taken to cancel)?
If so, I’d suggest that the system should be capable of such a simple and common thing as having an International Travel Plan active between 2 dates for travel that is known to begin and end on specific dates.
We always want to make sure you can set up your plan in the best way for you. While our trip planner asks for your travel dates, that is to make sure the services will be available at those times. Setting up the plan comes after that. When choosing the plan there are two options. One is to set it up as an ongoing feature, which you can have us remove for you later or remove on My Verizon. This will charge until you remove it, but we can remove it any time. Or you can set it up for a 30 day period, not based on your bill cycle, which for some customers can work better. The furthest we can future date a feature or plan removal though is the end of your current bill cycle. If you need the plan for longer than the end of the current bill cycle, it would need to be removed at that time.