Iphone XS Not Eligible for Travel Pass

I am trying to add TravelPass to an iPhone XS for a trip to Australia starting tomorrow.  In some cases, the process doesn't complete.  In one case the process said that it completed but TravelPass does not show as enabled under the device's status.  When using chat, there was a response that said the iPhone is not eligible for international travel plans even though the phone has been used previously in Australia.

Labels (1)
Re: Iphone XS Not Eligible for Travel Pass
Customer Service Rep

Hello, chapmania. I regret to see that you are experiencing issues with adding the TravelPass feature for your upcoming trip. I know I would want to make sure I am set before my trip start, so I am ready to help. I have sent you a private note so that we can assist you with the process securely. ~Pamela