Verizon customer support is a joke they are there not to help you, but to make you spend more money. They will lie to you to put more dollars on your bill. I called to get service for I Watch taken off my account, they did not stop the service. so I called to remove the charges for three months for that I watch and then decided to cancel service for both of our watches. Tjey asked if there was anything else they could help me with- told them my service is slow so They told me I could upgrade to 5G, and my bill would only be five dollars more. With better cellular speed. So I switched plans and now The speed is not better. That’s not the bad part. During the conversation they also mentioned that I could upgrade my iPhone 11 Pro to a 15 pro and get $830 trading credit. I told him I think about it
I call back few days later to confirm that the trade-in was $830. They confirmed it but also said I’d have to upgrade my cell plan. Told them I’d have to talk to my husband about it all and if they could, please text me or email me a breakdown of the cost. Here’s an interesting part. The email said that he had ordered me the new iPhone and upgraded my plan!’ They actually ordered a iPhone 15 for me when I specifically said I needed to discuss and get back to them!!!!!
I called back and got another rep. She said it wasn’t really ordered because I didn’t acknowledge the terms and conditions… so many lies!. The email clearly says it is a receipt and has an order number. She was just covering up his shady sale.
his name is Phillip and her name is Sanya.
Horrible, horrible, horrible customer service. And I’ve been with Verizon for over 10 years. Looking to change to another carrier. Any suggestions? : )
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