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I am disappointed to see your phone didn't work properly while you were in Mexico, JAMPIN18. I realize it's important to resolve the concern you have with the charge so I have sent you a Private Message here in the forum. Please access https://community.verizonwireless.com/inbox to continue.
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!