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I was visiting North Dakota recently. (July 2020) I never left the U.S. but travel pass got activated and I was charged $5.00. My phone must have picked up a tower in Canada. Am I eligible to get this fee refunded and if so, how do I go about doing so?
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@tmdamron wrote:I was visiting North Dakota recently. (July 2020) I never left the U.S. but travel pass got activated and I was charged $5.00. My phone must have picked up a tower in Canada. Am I eligible to get this fee refunded and if so, how do I go about doing so?
That happened to me in Northern Vermont as I was visiting near the Canadian border. I did receive text messages warning me I was getting an international signal and TravelPass was kicking in. I had to turn roaming off, cell data off and/or put in airplane mode to ensure I wouldn't be charged. When I moved up here, I changed my plan to include Canada service. Before moving, I did get dinged the $5 TravelPass charge and called Customer Service (800-922-0204). I explained the situation and they DID credit my account, and informed me what to do to keep it from happening in the future.