Unable to open MyQ app

Unable to open MyQ app, error code 122, unauthorized access. MyQ help says I have to uninstall  my VPN, even though I’ve never had a VPN on my iPhone or Verizon internet as far as I can tell. What might be blocking the app? I was able to open the app in the past, but couldn’t use it because we didn’t have home internet, now we have Verizon home internet, but can’t access the app.