wifi call from India

When I tried to use wifi calling in Inia, I'm getting a message to contact Verizon customer service. Why is it and how can I sove this issue. I'm on the verizon pre-paid plan. I was with a rep chatting for 60 minutes and she couldn't help me. 


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Re: wifi call from India
Customer Service Rep

Good afternoon to you! Being able to use your Verizon device while you're traveling in India is very important. I'm sorry to hear that you're receiving a notification message to contact Verizon's Customer Service Department in order to use the free Wi-Fi Calling feature. I've also noted that you're subscribing to our prepaid service and that you were in a session with our Chat team for 60 minutes but we weren't able to resolve your concerns. I apologize and we'll be more than glad to assist you here. Let's ensure that your device is HD Voice and Wi-Fi Calling compatible, as both features are free to use for our customers. What's the make/model of your phone? What happens when you try placing a call from your device while you're in India? Are your other services working? (e.g. texting and web browsing) - RobertC_VZW


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Re: wifi call from India
Contributor - Level 1

@Poor_Verizon_customer, did you have Wi-Fi Calling turned on prior to traveling to India?