12:10 AM Still Not Here...

Chubbs
Contributor - Level 1

I was told by a customer rep that I could call in on midnight and order the phone, that didn't happen, There is also no link to buy it online. Starting to wonder if I was lied to twice.

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Chubbs
Contributor - Level 1

 


BDawg866 wrote:

 


Chubbs wrote:

Final update, Rep told me this is tech support only, and to call back during normal hours. If I wouldn't be stuck with a bunch of fees, I would go with Sprint and get the 4G IMMEDIATELY. Long time customer with a $200 monthly bill is very ticked!


Atleast you weren't accused of trying to defraud the company.

 


LOL! Ya, apparently the "B Squad" comes out at night. I will have to wait and talk to there day people. Good luck, and try not to overthrow the government.

 

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66 Replies
JJackson2010
Enthusiast - Level 3

Yeah it's pretty crappy that I can't call in to order.

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AirtouchOldie
Newbie

...And I was specifically told I could order at 12:01 A,M, 7/15. I am NOT happy that custome support was run as usual on the launch date so I cannot get any answer to why I cannot order the Droid X!

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HansRupert
Newbie

Yeah but searching around everywhere online for this phone.  It was bad enough waiting for the screens to come in for the Droid Incredible so this is wearing my patience, come on Verizon.  Lets try to keep everyone updated if anyone sees anything, ill stay up all night if i have too.

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Pureblood
Newbie

grrr I stayed up late just to order the phone. I can't call in and order it?

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Pureblood
Newbie

Also, Did anyone else notice how slow the site got? A ton of people must be looking to order the phone. :smileysad:

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HansRupert
Newbie
There servers have a heavy workload right now. Maybe they are doing 12:00am Central time, not sure though. Searching online right now for any information but not finding anything. I was going to call verizon but from several previous posts seems like thats a waste of time and a dead end.
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Chubbs
Contributor - Level 1

Did they tell you that you could call in on midnight too. That what a customer rep told me.. :manmad:

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HansRupert
Newbie

Anyone call in after 12:00 and see if you can order online? 

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crb79
Specialist - Level 2

 


HansRupert wrote:

Anyone call in after 12:00 and see if you can order online? 


I'm having success, been on phone since 12:01 EST.  Just troubles getting my discounts from Incredible order transfered over.

 

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SuicidesSpyder

Central time would be more right isnt it.  I thought they based everything off central time anyways. Oh well i got all night ill be checking back n forth while playing wow. Yea and the servers are probebly slow due to getting it ready to turn over unless they are waiting till pacific time so everyones on 7.15 booo.

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BDawg866
Enthusiast - Level 3
This site seems to be based on PST, which someone else pointed out in another thread. I think they're probably waiting until it hits 12PST, since that would be the official release date for everyone in the US.
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sammedic
Newbie

I chatted with a "live agent" at arount 1130 EST.  She said 12:01 EST I could get it online.  So much for that!!

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SuicidesSpyder

Guess we see who really wants it on the east coast huh lol.  So much for sleep.

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Iria
Newbie
I'm not even sure it will be here at 12:01 PDT. In another thread a Vzw person said the site update to incl. X would be TBD. This thread, by Morgan B http://community.vzw.com/t5/DROID-X-by-Motorola/Ordering-a-DROIDX-online/td-p/218249
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Mickey13
Newbie

I was told today that it was midnight in whatever time zone you live in.  Not sure if that's correct.  The CS reps don't seem to be right most of the time.

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boopboop37
Newbie

I was told the same thing.  Wonder what the deal is.

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Easton091
Enthusiast - Level 3

If a CSR told you that you can call after 12:01 thats a lie.  They are closed at 11est.  From what I have read, you will get overnight shipping if your order is placed before 4:30 pm est.  Just go to bed people and order tomorrow morning.  I just got the Incredible and I am returning it and order the X in the am. 

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SuicidesSpyder

Stuff if this is nething like the istupid4 coming out we gotta wait lol.  We may not get it if we dont man imma sleep allday after work tomorrow.

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AirtouchOldie
Newbie

I was told the same thing - Very disappointed I was misled!

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MILEMRKR4010
Newbie

Just completed my order online.

 

I noticed it available when i looked at 3g phones, not from the promo that runs on the home page.

 

Hope this info helps.

 

 

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