3.5mm headphone jack

[dspch11]

I tried searching for this but didn't find anything so I'm sorry if this is answered somewhere else, or if I'm in the wrong spot. I need to know if there is anything that needs to be done to "activate" for lack of a better word, the 3.5mm jack on the Charge. In other words are there settings for it? Turn it on or off?

The reason I ask is that I purchased a Native Union Retro POP handset to use with my Charge. The 3.5mm plug fits my 3.5mm jack but the handset still doesn't work. I emailed the company and they said that I needed a 3.5mm adaptor for my 3.5mm jack (???)

Anyway, they sent that out and it still doesn't work. Before I tear them a new one for having to wait 39 days to receive the adaptor which caused my "window of time to return an item" to expire, I want to make sure that I'm not doing some idiot thing with a setting etc. causing it not to work.

I have no headsets or anything to test with my phone to see if other things work.

Your help would be greatly appreciated.

Thanks

Rhonda

[Davidoo · Accepted solution]

Rhonda, are you really sure it is plugged in all the way?  I ask this because the same thing happened to me when I first got the Charge.  I swear it was in all the way but the headset would not work and I could still hear sound from the Phone.  This particular jack is very hard to push the plug all the way in, and there is one last click you need to get it to work.  You have probably already tried this, but sometimes it is the simplest thing as it was for me.

[dspch11]

Well Davidoo I hate to admit it but I had a true "blonde" moment. That is exactly what it was. I have an Otter Box on the phone and it looked like it was pushed all the way in. I pushed some more and heard the click. Boy do I feel like an idiot.

Thank you very much for solving this problem for me. Now if you can just help me to stop doing goofy things.

Thanks again.

Rhonda