3G/4G radio goes inactive

[KnowUrProduct]

I just purchased the Bionic and already see an old problem.  Some time ago (edited) I had the HTC Thunderbolt and first noticed the icon for the 3g/4g radio was gone when I unlocked the phone.  Seeing as it was new I waited for a fix - never came.  I went back to my Droid at the time.

Fast forward to 10 months later and the same problem different phone.  When I leave my phone locked for more than 10-15 minutes and sitting on my desk, the phone disables/makes dormant the 3g/4/g radio. My radio is set to always sync in the battery settings and I have factory reset the phone.  

Still happens and Verizon tech support seems unaware of the issue.

J

[droidsw]

You sure you "knowurproduct"? The TB hasn't been out for 10 months.

[KnowUrProduct]

Really??  Thats what you focus on??

 Go away or provide some real help.  

This is why most people don't bother posting.  

[droidsw]

Here are 70 discussions I found using the search function. If your connection is not lost, it is probably not an issue. It could be a tower issue (call *228) and update your signal. Otherwise, if your connection is lost,  requiring a reboot, I have no ideas, but others will.

http://community.vzw.com/t5/forums/searchpage/tab/message?q=3g+icon

[techman001]

There is a (now) known problem with the bionic that some people are experiencing no data or no 3g or no 4g data issues with their phone. For now, the work around they are telling people is to turn their phone into airplane mode, then back to normal mode and it will work. Software update to fix the issue is expected in November.

[gerio]

Geez... It... Just... Never... Ends...

I'm noticing this issue. 3 times today (3G only).

Is it time for some red letters yet!??

(as tired as I am, they would have to wait... )

Geri (long sigh) O

[Wildman]

2.3.4. added a new option under Settings / Wireless and Network / Wiring Settings / Menu / Settings / Never Auto Turn On Wifi and I have been able to stop the disconnecting issue by checking this box.

One day I noticed that when my data disconnected the wifi would jump up breifly and then close again and sometime it would just turn on when I never enabled it.... Give this a try and see if it helps you..

[vlbrown]

> 2.3.4. added a new option under Settings / Wireless and Network / Wiring Settings / Menu / Settings / Never Auto Turn On Wifi a

I can't find a setting that looks anything like that

[bbisbee]

When you click wifi settings click menu and then advanced and its in there....

[codysnanna]

I am having this issue also on my Bionic.  i know where the wi-fi settings are, but  I don't see this never turn on wi-fi automatically.  Can you help?  i had to take the battery out and re-boot the phone to get my 3g/4g back on.

thanks

codys-nanna

[ajnevares1]

codysnanna,

put the 'power control' widget on one of your home screens...this widget consist of 5 toggles (wifi, bluetooth, gps, sync and brightness) which you can leave on or off...if you leave the wifi highlighted/on then wifi will be on automatically and connect automatically to saved/remembered connections. this is also a good way to show you whats on and off without going into settings for each...good battery saver as well

[vidguy7]

So in other words this is EXACTLY the same issue as we had with the Charge!!!!! I haven't seen it yet on my Bionic, but where's there smoke there's fire. If it turns out that the Bionic is having the same issue, it's then obviously a VZW issue. The Bionic is a later gen phone with a different radio.

Yes, it never ends at VZW.

[TominqueBo_VZW]

Hello Gerio,

I do understand the need and desire for a stable connection.  Motorola is aware of this opportunity and are aggressively working towards a resolution asap.  As Techman001 mentioned early in the post improvements to the software are being looked into to further develop the 3G to LTE transition and vice versa in some cases.  Thank you.  

[chrispythor]

Are they going to fix it on my Revolution and all the others on the Charge and Thunderbolt??????????????  I have had 2 replacement Revolutions sent to me and they all either lock up or shut down erratically while switching from 3g to 4g...If the same problem is on multiple manufacturers phones it is safe to assume it is a network problem.

[droidsw]

It never ends is the perfect statement. I decided to go check out the Bionic today, knowing I would be paying full price. No major issues in the first 48 hours. The coast was clear?

But, I balked at buying it and decided to keep reading the forums.

Had not read about this issue here, or in the Moto forum. My X(s) have dropped the 3G signal from the day of purchase. This and the "solution" of you Bionic owners waiting for an update just after three days is disheartening.

OP, I offer apologies for my prickish reply.

Man, I wanted this phone to be good.

[gina7289]

*228 doesent work well or anything on 4g phones. If ur data fine can u do voice and data like the thunderbolt can?

[Wildman]

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gina7289 wrote:
*228 doesent work well or anything on 4g phones. If ur data fine can u do voice and data like the thunderbolt can?

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*228 samages some devices sim cards, if its 4g then this woulfnt be wise..  Also they reported that under 4G it will do data and voice but it cant under 3g like the TB,,,

[droidsw]

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Wildman wrote:

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gina7289 wrote:
*228 doesent work well or anything on 4g phones. If ur data fine can u do voice and data like the thunderbolt can?

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*228 samages some devices sim cards, if its 4g then this woulfnt be wise..  Also they reported that under 4G it will do data and voice but it cant under 3g like the TB,,,

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I know (*228) is the first thing I would have tried. Good to know that, wildman. Glad I didn't pull the trigger and buy it yesterday. No more "advice" from me on this phone. Too soon. Too much to learn. Too many other potential problems yet to rear their ugly heads?

[71monte]

be careful about useing *228 on your 4g phone it could erase all you stored data. this info was from two tech support from verizon. just thought i would share that info hope this helps

[Elitist_Jerk]

sounds like you live in the middle of nowhere and have a weak signal

[vidguy7]

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KnowUrProduct wrote:

I just purchased the Bionic and already see an old problem.  Some time ago (edited) I had the HTC Thunderbolt and first noticed the icon for the 3g/4g radio was gone when I unlocked the phone.  Seeing as it was new I waited for a fix - never came.  I went back to my Droid at the time.

Fast forward to 10 months later and the same problem different phone.  When I leave my phone locked for more than 10-15 minutes and sitting on my desk, the phone disables/makes dormant the 3g/4/g radio. My radio is set to always sync in the battery settings and I have factory reset the phone.  

Still happens and Verizon tech support seems unaware of the issue.

J

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I haven't seen that with my Bionic so far. Every time I tap the power button while the phone is idling, I see either the 3G or 4G icon. Unlocking the phone still displays the icon.