4G LTE Signal goes white and data connection lost
BluJay75
Enthusiast - Level 2

In the last 3-4 weeks I've started to have problems with my Droid Bionic 4G LTE loosing data connectivity intermittently in the Minneapolis / St. Paul VerizonWireless area.  Has anyone else been experiencing this problem as well?  The connectivity is consistently hit and miss throughout the entire metro and suburbs areas.  4G LTE connection good for 5-10 mins with data connectivity (blue signal color on the 4G LTE) and then the 4G LTE turns from blue to white and the data connection is lost!  Any ideas what could be causing this problem.  I have a friend with the exact same problem, so I'm pretty confident that it is not the phone, but rather Verizon Wireless' network.  Note that the phone generally (98% of the time) retains the 4G LTE signal, but the "data" connectivity seems to "disconnect".  Over subscription issue on the backside of the VzW Network?

1 Solution
BluJay75
Enthusiast - Level 2

I upgraded to Ice Cream Sandwich 4.0.4 for the Droid Bionic (the leaked version).  I've not had single problem since.  I would highly recommend this if your still experiencing problems.  Of course, I'm not responsible for anyone who accidently "bricks" their phone.  However, this being said it is realatively easy to upgrade to the new leaked ICS 4.0.4.  And it is possible to roll back to Gingerbread 2.3.4 if you need to.  Check out videos on Youtube.com

View solution in original post

0 Likes
Reply
211 Replies
DeviantWolf
Enthusiast - Level 2

Found this off a Droid Bionic forum, so far it's been working quite well...

"I discovered that if you put the phone into airplane mode, power down. Power up, wait for the apps and everything to boot up, like a solid boot up. Airplane mode will still be engaged, turn it off, while you do this, take a look at your lte signal do a glitch, it flashes from one set of bars to another. One set apears to have more bars, that are finer.

They quickly disapear and you see your usual four bar 4glte signal. At this point, if in a good coverage area(i have two bars al the time at home) I can almost guaruntee your phone wont skip a single beat. I am amazed that this worked so well. I mean, i do not in anyway want to refuse the new hardware i am receiving and becoming a bionic vet... But the fact of the matter is, since i  bought my phone on luanch day, it has NEVER worked this good."

Jan47
Newbie

I am very new to my Droid 4.  Was flying for the first time with it today.  I put it in airplane mode and can not figure out how to turn off airplane mode.  I know this is very elementary but I need help.   Thanks

0 Likes
Reply
Another_Dave
Enthusiast - Level 2

From Home Screen:

Push Menu (the "4 squares" icon at bottom left of screen)

Push Settings

Push Wireless & networks

Uncheck Airplane mode

Done

Path ought to be same as my Bionic, if not sorry I goofed. Also there may be a widget you may have that can control connections including Airplane.

PS: You may follow Mr4G's advice as well, as both of these paths will work.

0 Likes
Reply
Mr4G
Enthusiast - Level 3

Not sure about the Droid4, but if it's the same as the other Motorola phones, hold the power button and you should get a menu asking if you want to take it out of AirplaneMode, put the phone to sleep, or turn the phone off.

FWH
Enthusiast - Level 3

DeviantWolf, can you tell us the web site of the Droid Bionic forum you found this fix on? I sure would like to start following it myself.

Thanks.

0 Likes
Reply
FWH
Enthusiast - Level 3

Your a Genius  DeviantWolf! It worked for my Bionic also! Now why don't you suppose the employees at Verizon can't find this fix??!!

Like I said, Your a Genius! Thanks for the passing along the info.

B33
Legend

Well that's news to hear. Now if I.C.S does a good job at being a Good OS that will make it an even better treat..b33

0 Likes
Reply
m_8
Enthusiast - Level 2

ICS is a good OS works flawlessly on the bionic should be out within the next 2-3 months. <Comment deleted per the Verizon Wireless Terms of Service.>

Message was edited by: Verizon Moderator

publicright
Enthusiast - Level 2

Soouthern CA, Same problem, as soon as I got the upgreade around 6/20 my 4G headed south, still there. My son told me he's having the same problem.  NEXY UPGRADE fast Verizon !!!!!

FWH
Enthusiast - Level 3

Does your son have the Bionic or another model and Brand?

publicright
Enthusiast - Level 2

Bionic

0 Likes
Reply
LemmyCaution
Enthusiast - Level 1

Same place - (Socal) Same issue. I have posted copious notes at http://www.droidforums.net/forum/motorola-droid-bionic/211972-dropped-4g-data-everyday.html

1 - I restored the phone to earlier OS (.902) (don't ask how)

2- Called Verizon 4 times, tried a few things to no avail.

3- What is really crazy-making abou this entire episode is that VZW personnel either don't know what's wrong or are not cleared to share what's wrong so, when the service provider says 'status normal' it appears to MEthat the phone is at fault so, I dutifully restore it; each time trying slightly different versions of the software etc. Same result. 4g/3g unreliable until re-boot. Then, it lasts 1 to 60 minutes.

4- Verizon sent me a new SIM. The following actions seem to improve service maybe - (I'm doing anecdotal testing afterall):

- cycle between 3g/4g

- pull battery or restart while pressing + - volume

- stop IM services after reboot. Moto/Verizon have requested some changes the IM app and to OS in anticipation of ICS (android 4 rollouts). RAZR gets it first then, Bionic. It appears that Verizon is making some changes to network in advance of the this anticipated ICS update.

5 - All of this is a PIA but, it is understandable. Changes need to be made in an orderly way which takes time. Verizon cannot be completely forthcoming about changes as it would expose it to lawsuits. IF Corporate Law would only realize that coverup and obfuscation just make things worse.

Ask Richard Nixon, Bill Clinton, Eric Holder or any teenage boy caught at 1am with 3 half-dressed girls and a case of beer in the car... ("honest Dad, I was bringing the beer to you and then I saw these three girls standing by their car...Oh their clothes? A crazed dog ripped them off of them. Good thing they weren't hurt." Don't ask).

6 - Bottom line - though I worked from home all day today, data seems to be better.AND  I was able to stream entire podcasts while I was at the gym  near my office yesterday. Could be the SIM, could be that VZW has completed its updates. Could be a dozen other variables.

.

0 Likes
Reply
FWH
Enthusiast - Level 3

Exactly the same thing going on here in the Detroit area. I live about 20 miles North of Detroit in a "strong 4g area". Being very new to Smart phones ( only having my first one 3 months now) I thought this was a normal thing.

I just returned from the local Verizon store and those guys are clueless as to what might be going on. BUT non of them would open their phones and show me that their signal always stayed blue.

All I would like to know is, do Verizon customers with say a Samsung phone have the same problems as we are with these Bionic phones?

I would seriously look into switching phones somehow but I'm not going to send in my NEW Bionic for the so called factory rebuilt phones. Been there done that. Not good outcome with an old flip phone.

Maybe moving up to a Droid Razor or the newest model Droid might be the answer?

What do you think? We just can't keep getting the run around from Verizon and paying for a service we are not getting!

0 Likes
Reply
Jaysonol
Enthusiast - Level 3

Hard to say either way. 

If you are determiend to move to a RAZR, go for the MAXX...battery on the regular RAZR is not very good.  My wife has one, and the battery blows.  Maybe a Droid 4 if you're okay with a little extra bulk.

That being said, I agree...don't send back your phone for a refurb.  Refurbs aren't going to solve the data dropping issue as self evident by the numerous ppl here who have already tried that route with nothing to show for it in the end.

Couple that with the fact that depending on what rep you get a hold of, they clearly don't have a unified answer right now.  Everything to refurbs, pulling chips, Towers vs Grids, App managment seems to be their random answer. So clearly, they don't know either.

As to why Verizon is not putting an emphasis on this issue, is anyone guess.  They have already pulled the Bionic from the online store.  I think they are more intersted in pushing current phones like the Galaxy S III, RAZR MAXX, or D4.  Just by the way they have handled the ICS release, I don't see a lot of emphasis on the Bionic moving forward...too bad, because it's a great phone.

I'm taking the following gamble:  There have already been 2 documented leaks this week alone for a flash upgrade to ICS on the net, meaning the final OTA is not far behind.  I'm hoping that within the next few weeks we will finally get the long awaited and delyaed ICS which may solve this issue.  If not, then in a few months, D4 will drop in price (maybe even S III), and I'll ditch the Bionic for one of these.  Sucks that I didin't even get a good solid year out of this phone, but it was great for it's first 9 month.  This 10th month was horrible, and the S III looks very pretty right now

0 Likes
Reply
FWH
Enthusiast - Level 3

I sure hope you are right on the possibility of the OTA upgrade. I did notice my phone got an upgrade a couple weeks ago, but I don't think that upgrade is what messed up the 4g signal.

I just wished I would have done a little more homework here on this forum I just found today, before taking the jump into a Smart Phone.

My choice will be with going to a different manufacturer. Quite possibly the Galaxy S III. Been reading alot of great reviews about it. BUT....as a new contract user on this Droid it looks like I'll have to put up with this Bionic thing for another 20 months! That is unless someone can give me ideas as to what to do.

Thanks for the responses.

0 Likes
Reply
Jaysonol
Enthusiast - Level 3

Yeah, the recent .905 update didn't do much for stability issues.  We've been having this issue for a couple of weeks prior to that OTA update anyway, so it wasn't this latest push that caused this.

I was just reading on another forum that ICS is being readied for a push to the beginning of Q3.  The good news is that Q3 in just over a week away.  But does that mean we get it in 2 week, 4 weeks or 6 weeks?  No one knows.

As far as being stuck with a Bionic for the next 20 months...not necessarily.  You can stick it out for ICS or say in 2 or 3 months, go ahead and go in store or call Customer Service; more times than not they will send you a "like" phone, equivalent to the tech/price of your current phone.  You may luck out and get a refurbed MAXX or D4, especially if they pull the Bionic from inventory.

B33
Legend

Jay to get back to ya on your Comment the Rep i know wasn't throwing me a Curve ball i've known him Long time all the Way back to the Alltel Days and i know there working in that Area of the South West Corner or Grid because the 4G signal out in that Area is at Best a very Weak or non Existant signal but as i mention Improvements are being Maid.

Something Else i Talked to Manager that i know that has been in this Business here in Kansas for 22 years She first started way back with Kansas Cellular an is now a Verizon Store MGR. at the Store i Visited i asked her a Few Questions on the 4G an Found something out that really Surprised me is what is Holding back of allot of the 3G towers being updated to 4G . I mentioned it would be nice to get the 4G Here in our area but it looks like the Around Target date is November. For there area it will be in Aug.

But for Now what i'm getting Good old solid 3G!  i'm Happy with..it works. And when we get 4G around here if & when if it's Crap i will do like every ones does i Vent about because that's what we Do. We for pay for it we want it to work..b33

0 Likes
Reply
JT_Drago
Enthusiast - Level 2

I have called tech support numerous times without any luck. The .905 update only worked for about 2 days. Last night they had me do a factory reset and after spending a few hours re-downloading all of my apps and setting up the phone, the problem came back.

Today I called again and the tech support rep saw that there were a lot of logged calls with the same problem as me and suggested that I get Droid replacement phone. I'm not sure if a new/refurbished phone will make a difference though - I think that the problem is with Motorola. If the replacement does not fix the problem, I'm going to ask for a replacement from a different manufacturer. We'll see what happens.

0 Likes
Reply
JT_Drago
Enthusiast - Level 2

Received the replacement Bionic yesterday and just as I expected, it didn't make a difference. Now I'm debating if I want to wait for ICS or ask for a different phone. Dang it.

0 Likes
Reply
LemmyCaution
Enthusiast - Level 1

The problem that I've experienced is that cycling (airplane mode etc), new SIM, ICS Leaks, switching off IM, reboots etc. are temporary. The problem is what VZW is tweaking the network.

I have to say - today 6/23 I've driven from the SouthBay through LAX up the 405 to 26th/ Montana Ave and around Santa Monica and have had 0 data drops.

Not sure why. Except to say I now have more understanding of  the propensity of ancient cultures to attribute good/bad outcomes to the Moon, various animals, eartquakes, eclipses etc.

It is my opinion that VZW is performing some updates that are affecting data connections and that cycling the phone, installing Leaks and replacing the SIM are all just modern equivalents for throwing virgins in the volcano to appease the Gods. They make you feel like you're in control but, you're not.

🙂

BTW - I thought discussing root, leaks etc. was not acceptable on vzw forums then again, I think a lot of things.

0 Likes
Reply
Mr4G
Enthusiast - Level 3

I figured, so I was trying to be as careful as possible how i typed things out. BTW, you might have passed each other on the freeway. I was just on the 405 coming from Southbay going to the Santa Monica just about an hour ago.

0 Likes
Reply