4G LTE Signal goes white and data connection lost
BluJay75
Enthusiast - Level 2

In the last 3-4 weeks I've started to have problems with my Droid Bionic 4G LTE loosing data connectivity intermittently in the Minneapolis / St. Paul VerizonWireless area.  Has anyone else been experiencing this problem as well?  The connectivity is consistently hit and miss throughout the entire metro and suburbs areas.  4G LTE connection good for 5-10 mins with data connectivity (blue signal color on the 4G LTE) and then the 4G LTE turns from blue to white and the data connection is lost!  Any ideas what could be causing this problem.  I have a friend with the exact same problem, so I'm pretty confident that it is not the phone, but rather Verizon Wireless' network.  Note that the phone generally (98% of the time) retains the 4G LTE signal, but the "data" connectivity seems to "disconnect".  Over subscription issue on the backside of the VzW Network?

1 Solution
BluJay75
Enthusiast - Level 2

I upgraded to Ice Cream Sandwich 4.0.4 for the Droid Bionic (the leaked version).  I've not had single problem since.  I would highly recommend this if your still experiencing problems.  Of course, I'm not responsible for anyone who accidently "bricks" their phone.  However, this being said it is realatively easy to upgrade to the new leaked ICS 4.0.4.  And it is possible to roll back to Gingerbread 2.3.4 if you need to.  Check out videos on Youtube.com

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Jan47
Newbie

I am very new to my Droid 4.  Was flying for the first time with it today.  I put it in airplane mode and can not figure out how to turn off airplane mode.  I know this is very elementary but I need help.   Thanks

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Mr4G
Enthusiast - Level 3

Not sure about the Droid4, but if it's the same as the other Motorola phones, hold the power button and you should get a menu asking if you want to take it out of AirplaneMode, put the phone to sleep, or turn the phone off.

Another_Dave
Enthusiast - Level 2

From Home Screen:

Push Menu (the "4 squares" icon at bottom left of screen)

Push Settings

Push Wireless & networks

Uncheck Airplane mode

Done

Path ought to be same as my Bionic, if not sorry I goofed. Also there may be a widget you may have that can control connections including Airplane.

PS: You may follow Mr4G's advice as well, as both of these paths will work.

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Mr4G
Enthusiast - Level 3

WARNING:  By no means am I recommending this as a fix for everyone...

I was searching online and stumble across a BIONIC ICS leak in one of the forums I frequent. The majority (99%) of the folks who tried installing it were successful. So me being the daring person I am....I tried it too.

The update did work for me, it upgraded my bionic to ICS and all my data (app, SMS, mms, photos) were retained. I have not had a signal drop yet but it's only been about 18hrs. Il report back later with an update and thoughts. Everything works in the new update, 4g, gps, Bluetooth, wifi and hotspot have all been tested. Phone does move noticeably faster and smoother too.

Again I'm not promoting this as a fix everyone should try, especially a novice user who has never flashed software on an android device before.

m_8
Enthusiast - Level 2

Mr4G which leak did you install on your phone? I am currently running .2233. there has not been any know issues witht the leaks that cannont be solved by a simple reboot of the phone ( I have been on the leak for about a day and a half now)

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Mr4G
Enthusiast - Level 3

Yup, that's the leak I'm on. Install went smooth and other than having to figure out where they moved everything in the new OS, I haven't had any problems.

Once ICS is officially released every BIONIC user will really happy...........if they make it that long and don't jump ship to another phone....LOL

RawwrBag
Newbie

Exact same issue here. Droid Bionic in Seattle area. I noticed it roughly right before the update hit, and the update did not make it any better or worse. I've tried it in the greater Seattle area, LA, and Kauai. Frequent blue to white in all of these locations.

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Mr-Wolph
Newbie

Waiting for my THIRD Bionic to get to my house. Why do I pay all this money if Verizon won't even recall a bad product. I mean come on!! Verizon is not even selling them in their stores anymore and the third party stores that still have stock are giving them away for free!! I have been VERY loyal since 1996 and all I'm asking Verizon to do is the right thing. No press, no news story. Just give us poor Bionic user a free upgrade to like the Razor Maxx! I am very disappoint!!

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Mr4G
Enthusiast - Level 3

I don't  think the problem is Bionic hardware at all. most of us can agree that out of the gate, the phone worked fine. i had no dropped signals, 4G was great, Lakers were wining and life was good. Until recent changes in VZ's network somewhere, Bionic uses got affected. honestly no amount of hardware replacements is going to fix the issue. One person suggested that the changes on the network were in preparation for an imminent Bionic ICS update.

I can say that after reading reviews of the recent "leakage" last week, that statement regarding the network update seems true. So if users can hold out until VZ officially releases the ICS update, they will be very pleased.

Jaysonol
Enthusiast - Level 3

I don't think the hardware is the issue.  Bionic is/was a fine phone upto a month ago.  It is most likely a glitch in the Verizon network.  There's probably a line or two of code that was missed or borked during recent 4G upgrades that doesn't play well with the Bionic firmware/software build.

It's more a shame that Verizon seems to be sticking their head in the sand and offering up 'guess work' by suggesting SIM chip pulls, refurbed phones, power cycling tips than addressing the real issue.  If they actually had a dedicated person who read these threads and took them seriously, they'd see that there are multiple entries on the Bionic topic dating back 3-4 weeks, and yet they have made no 'official' statement on the matter.

xip080
Enthusiast - Level 2

I have been having the same issue. I live in Indianapolis. I was out of town from June 5th until June 10th, and I had 4G disabled for the duration of the trip. I got the 905 update on June 8th and applied it with no problems. The phone worked fine until I got home on June 10th and enabled 4G at the airport. On my cab ride home, I noticed that the 4G signal was much better (3-4 bars) but the indicator kept changing from blue to white (still with full signal) and the data would disconnect. This problem has been happening intermittently since then. The last week or so has been especially bad with the issue occurring almost every day, sometimes multiple times per day.  I'm not sure if there was something wrong with the Bionic update or if Verizon broke something while I was out of town, but 4G worked a lot better before June 5th despite displaying a slightly lower signal on my Bionic. Right now it's functioning badly enough that I don't really consider it usable.

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shdytxmn
Enthusiast - Level 2

Stumbled onto this thread because of another issue with my Bionic as I have been having this issue for several weeks also - in East Tennessee (Pigeon Forge) area.  Trying the airplane mode fix as nothing else seems to be working. 

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FWH
Enthusiast - Level 3

I tried the airplane mode fix. Thought it worked pretty well, for about 3 hours. Then it started acting just as everyone here says. It's NOT a fix.

I am in agreement with Jaysonol. I also believe Verizon is going to send us the ICS operating system for our Bionic's. Hopefully when that happens this problem will go away.

If not this is what I'm planning on doing.

Going to the local Verizon Store. Not a contractor store. The official Verizon Store. Putting my Droid Bionic on the counter and demand that they show me other Droid phones by ALL makers working with a Blue 4G signal. Then watch the signals. If my Bionic keeps dropping out and their Droid's don't then it will be official that there is something wrong with the Bionic and I will then have to demand a phone replacement WITHOUT further charges.

I'm not looking for something for nothing. Just a phone that works as promised from Verizon with the plan I'm on. If Verizon can't furnish 4G LTE service with this Bionic phone, then give me a phone that WILL!

Nuff Said.

FWH
Enthusiast - Level 3

This fixed my Bionic so the 4G stays BLUE!

Home>Settings>Battery & Data manager>Data Saver> Turn it OFF

Home>Settings>Battery & Data manager>Data Delivery> Turn ON Background Data AND Data enabled.

Go back to home. Power down your phone (Turn it off) .

Wait a minute then Power back on.

Since I've done this almost 24 hours ago I haven't lost the 4G LTE connection once. It stays BLUE. Smiley Happy

Hope this helps all of you.

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Jaysonol
Enthusiast - Level 3

Unfortunately, my settings have been this way for a while...and still having problems. 

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shdytxmn
Enthusiast - Level 2

Glad it worked for you. When I restarted my phone, what was blue before was white. I have tried a variety of fixes and none have worked very well. Parhaps I still have a switch in the wrong position.

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EricB
Enthusiast - Level 2

Still having problems in Tacoma,WA . I notice it most while on the lapdock 4G goes from blue to white and then I can't connect to any web pages. I'm in a strong 4G area on a replacement Bionic. It appear to get worse every day around 3:30PM PDST. As others have stated it started before the last update. It has to be Verizon or Google, it's affecting too many users to be phone hardware related.

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bucrepus
Newbie

This is not just affecting the Bionic. I have  2 Samsung Charges and a Revo. I have been getting intermittent 4G service (4G symbol goes away and / or network not available) for the last 2 weeks. Local VZ store manager says he "got word" there was a regional issue with the service, but no date on when it would be resolved. (Their own phones do it) Customer service is no help, they offer no explanations or ways to remedy the issue.

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Another_Dave
Enthusiast - Level 2

I find myself in the same boat here. My Bionic loses data connection every 30 seconds today. The cycle is this: blue 4G for 30 seconds, white 4G then No data for at least 30 seconds, white 4G transitions into blue connected 4G. Repeat constantly where blue 4G lasts 30 seconds at a time. This has gotten worse since 4G signal upgrades in Hagerstown/Chambersburg a few weeks ago combined with the 905 upgrade. 4G is fast, when I have it, but not fast enough to do what I want the data signal for in 30 second fragments. VZW is losing the "Most Reliable" tag if this keeps up.

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BluJay75
Enthusiast - Level 2

I upgraded to Ice Cream Sandwich 4.0.4 for the Droid Bionic (the leaked version).  I've not had single problem since.  I would highly recommend this if your still experiencing problems.  Of course, I'm not responsible for anyone who accidently "bricks" their phone.  However, this being said it is realatively easy to upgrade to the new leaked ICS 4.0.4.  And it is possible to roll back to Gingerbread 2.3.4 if you need to.  Check out videos on Youtube.com

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Another_Dave
Enthusiast - Level 2

How do you like ICS?