4G LTE Signal goes white and data connection lost
BluJay75
Enthusiast - Level 2

In the last 3-4 weeks I've started to have problems with my Droid Bionic 4G LTE loosing data connectivity intermittently in the Minneapolis / St. Paul VerizonWireless area.  Has anyone else been experiencing this problem as well?  The connectivity is consistently hit and miss throughout the entire metro and suburbs areas.  4G LTE connection good for 5-10 mins with data connectivity (blue signal color on the 4G LTE) and then the 4G LTE turns from blue to white and the data connection is lost!  Any ideas what could be causing this problem.  I have a friend with the exact same problem, so I'm pretty confident that it is not the phone, but rather Verizon Wireless' network.  Note that the phone generally (98% of the time) retains the 4G LTE signal, but the "data" connectivity seems to "disconnect".  Over subscription issue on the backside of the VzW Network?

1 Solution
BluJay75
Enthusiast - Level 2

I upgraded to Ice Cream Sandwich 4.0.4 for the Droid Bionic (the leaked version).  I've not had single problem since.  I would highly recommend this if your still experiencing problems.  Of course, I'm not responsible for anyone who accidently "bricks" their phone.  However, this being said it is realatively easy to upgrade to the new leaked ICS 4.0.4.  And it is possible to roll back to Gingerbread 2.3.4 if you need to.  Check out videos on Youtube.com

View solution in original post

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211 Replies
jurban
Newbie

Mark,

I tried this.  Yes, that seems to have fixed it for me thus far.  It's only been a couple days, though.  I'll point other threads to your post because I think this might be a solution.

--Joe

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jurban
Newbie

It looks like removing the Facebook app is not 100% effective at improving the 4G access.  I've now got a new Bionic via warranty and have not installed Facebook yet.  It is also exhibiting the same issue.  But, I did use the "My Accounts" app to connect to Facebook.  I've just removed my association to that account to see if it impacts the connection. 

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Shish_21
Newbie

Facebook did not solve the problem. Also as previously mentioned, restarting the phone takes 3-4 minutes. GPS works 50% of the time. Google Talk has issues every day. The people I am talking to do not see what I wrote them and vise versa. I am so relieved to know I am not the only one with this problem, but this is beyond frustrating. Even when I have my phone on 3G only the data disconnects.

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Shish_21
Newbie

Brand new to this forum because I googled "bionic 4g blue and white issues". This has been going on since every one on here has mentioned. It is beyond frustrating. I have noticed it acts up mostly when I use the Facebook app. Deleted that so we will see. Also unsynced my facebook account.

Where can I find the leaked ICS update? I am not very experienced with software but I dont care. If I can find a step by step guide to install it I will. Clearly Verizon has pushed Bionic users to the back burner and I'd be surprised if we ever get the official ICS upgrade.

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cpla
Newbie

My phone is almost unusable. Data constantly drops. Even on 3g it drops. Sometimes it won't come back for 10 - 15 minutes. Even WiFi drops, while I'm sitting in my home. This phone just keeps getting worse. Help me.

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bardiyak
Enthusiast - Level 2

so what I did last Thursday was calling customer care and asking for tech support. I told them that they have tried to fix the data connection issue but they have failed. Since they had replaced my phone before and they knew the new phone is not going to fix the problem, they offered me a HTC Rezound. it is basically an upgrade to Bionic. it has a faster processor and better screen. ICS is already on it(http://geekaphone.com/compare/HTC-Rezound-vs-Motorola-DROID-BIONIC). I looked around to see if there is any known issue with it, but it seems that the ics update have no problem so far. I think your guys should call and ask for you phone to be changed.

good luck .

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blizzake86
Newbie

my wife has been going back and forth with verizon for the last 6 months with this issue. she goes into the store, they give her the phone to talk to tech support, and they call her back the next day promising to send another phone. she talked with the same rep today, one who promised her a new replacement phone, then said his computer would not allow it. she said we can't continue with verizon anymore because of this (paying $200/month for a plan that doesn't work?!) and the rep just said "sorry, i can't help you anymore."

how did you get them to agree to send the Rezound???

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ronsperber
Newbie

I have been having problems with 4G connectivity as well. I called tech support and pointed out that I had my phone sitting right next to my wife's Droid 4 and hers showed 4G and mine was showing 3G. They tried a bunch of stuff and are sending me a replacement phone. The level 2 tech guy I talked to suggested that if the new phone had the same problem to call and it might be possible to get it replaced with a different phone.

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Westro
Newbie

I'm in the same boat in the Minnepolis area, data dropps have been getting worse.  Update to 095.XT875 didn't help.

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bardiyak
Enthusiast - Level 2

I called them  and told them that they have replaced the phone 3 times already and the new phones have the same problem. you HAVE TO talk to tech support, they are the ones with the power of changing the phones. It is a law if they replace the phone more than 3 times and you still have the same problem, they have to replace the phone to something comparable or better. if they dont help you, simply creat a BBB complaint and someone from Corporate office will call you to resolve you issue.  

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Shish_21
Newbie

Called and complained to tech support. They didn't even argue which surprised me. After being offered a Razr, Droid 4, or a HTC Incredible 4G I went with the Incredible. It's so nice to have a functioning phone again. Shame on Verizon/Motorola for not addressing the problem first hand. I will never purchase a Motorola product again after this mess of a phone.

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carvava
Enthusiast - Level 2

I reside in the Norfolk, VA and this issue started about 3 weeks ago. As of 3 days ago it started to get real bad. It will not stay connected.  I have forced my phone into CDMA Mode only.

According to Verizon Tech Support today: This is an IP configuration problem.

Verizon Wireless says there are 3rd party apps that are changing the configuration. I asked what apps and I was only given Advanced Task Killer, which I do not have loaded.  They have stated that ICS will fix the issue, however they will not confirm a release.  Sounds like they do not want to release ICS to older phones and want to force an upgrade.

Verizon: I am not upgrading my phone and maybe you need to remove all the CRAP apps you force to my phone.

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appman
Newbie

The latest system update to some of the 4G LTE Phones (Droid Bonic and Driod 4 for sure) have added some task that task killers kill off, causing the loss of 4G LTE connections.  We were using Advanced Task Killer and connection dropped as soon as it came back up with ATK installed.  After un-installing ATK, connection has been back to solid 4G LTE.

(This is in Virginia Beach)

If you're using a task killer of any kind, especially Advanced Task Killer... Try un-installing it completely and see if that resolves your problem with your data connection.  It seems to have worked on both phones for us.

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appman
Newbie

I stand corrected.  Removing ATK did NOT fix the problem.  Verizon has now pushed me off on to Motorola Support.  Gotta love how tech supports wants you to do a factory reset, even after you explain this problem just started affecting (2) different motorola models at the same time.  Driod 4 and my Bionic are BOTH dropping the LTE connections since the .905 update.

Round #4 with tech support ensues...

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appman
Newbie

Enough is enough.. I'm off the OTA path now, but the I C S leak seems to be working flawlessly.  *Sigh*  It's sad that we can't get timely updates because every week someone has to push out a new set of phones, dropping ours further and further down the priority list.

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gamergirl80
Enthusiast - Level 1

My phone worked great until last week.  Now the data is dropping constantly and i have done a full factory reset..so i have no additional apps besides what it came with and it doesnt matter, same problem.  Not sure whos worse to deal with motorlola or verizon.  Just waiting for May when i can switch providers and/or phones.

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appman
Newbie

Same here gamer.  My phone has worked flawlessly for over a year.. until about 2 weeks ago.  I went through multiple calls with Verizon, then was directed to Motorola which tried a few things.  Of course each time the 4G came back on for anywhere from a couple of hours, to half-day, then would start dropping again.

ICS has been running perfectly since installed, so either hang in there for Verizon to push it out, or flash the latest "Leaked" version yourself.  (Note: The leak will disable future Over-The-Air updates until it's patched once the official update is released)

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Pele2048
Newbie

I'm another Droid Bionic user with the same problem. I've had my Bionic since October/November of 2011.

I have had this problem since purchase and was promised a solution with a software update at the end of November/Early December.

That software update did not fix the issue. I am currently running 5.9.905.XT875.Verizon.en.US with no rooting or other modifications.

I've had Five phones sent to me as replacements... First two were from the local Verizon store and the other three were from 611 Technical support. (I just activated the last one I received.)

The signal type (4G, 3G, 1X), the up/down arrows under it, and the signal level indicator "bars" turn white. Sometimes the type and up/down arrows will disappear completely.

In fact, this issue happened to the last two phones right out of the box even before entering my Google mail account details. I had to power cycle a few times and wait a while to add my Google account.

I live in Washington D.C. and have not heard of any widespread network issues. Additionally, I have a Blackberry 9650 from work which always indicates a 3G signal and my wife's Motorola RAZR MAXX also indicates it has 4G service at the same time I have my issues.

Sometimes the issue will present itself while driving. I figure I cover a few different towers in 25 miles, however there will be no indications of data on the Bionic.

Sometimes the issue will present itself overnight. I'll wake up to a Bionic with no Data connection yet all the other phones in the room will have good Data.

Sometimes switching into and out of Airplane mode will solve the problem.

Sometimes a power cycle will solve the problem.

Sometimes forcing 3G mode will solve the problem. (Settings -> Wireless/Networks -> Mobile Network -> Network mode: CDMA Only)

Sometimes nothing will solve the problem and I have to wait it out.

I was advised to set Data Roaming to ON by 611 Technical Support. (Settings -> Data&Battery Manager -> Data Delivery -> Data Roaming: Checked)

This did not stop the problem from happening.

The last phone, I didn't even install apps on, I left it completely original in case an App was causing this problem. The problem still occurred.

So...

Different phones in the area work = It's not a Network issue.

Happens while traveling to different cell sites = It's not a tower issue.

No modified software and no installed apps = It's not a user induced software issue.

Tried multiple phones + reboots sometimes solve the problem = It's not a hardware issue or ALL Bionics are defective.

Every time I've talked to 611 about this they deny knowledge of this problem, despite numerous Internet comments on it.

611 Has offered me a Droid RAZR as a replacement. I have declined because I have several batteries for my Bionic so that I can swap them out when they die and I have a car and home dock for charging. The RAZR has a small battery and it is non-replaceable, therefore it is not equivalent to what I need.

Does anyone have a PERMANENT solution to the Droid Bionic problem?

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ubm0158
Contributor - Level 1

Upgrade to eye-see-ess.

..•/\•..

//


//

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Pele2048
Newbie

There is no official Verizon or Motorola package to update the phone.

Running non-stock software will void my warranty.

Verizon needs to solve this problem.

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ubm0158
Contributor - Level 1

You can try it. If it doesn't work, it is easy to revert back to the original firmware. Check out XDA.

..•/\•..

//


//

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