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5.5.902 update failed
jyelman
Member

Downloaded the OTA update, went to install, and the update keeps failing. Anyone else having this issue?

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Re: 5.5.902 update failed
ts47
Member

If you installed any software other than VZW's official ota updates, the update will fail.  If this is the case, you need to return to full stock with no frozen apps to install the upgrade.  If your phone is stock, call Verizon tech support.  They'll work it out for you.

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Re: 5.5.902 update failed
AnthonyTa_VZW
Verizon Employee

Oh my goodness jyelman!

Seems like you're having a difficult time updating your device's software.  I would like to help.

First, thanks to ts47 for the feedback!

jyelman, have you tried removing & reinserting the battery & SIM card, then re-attempt installing the update?  If that doesn't work, try hard resetting the device.  Just ensure your data is backed up prior to resetting the device.  Once reset, attempt update again.

Let me know how this works out for you.

Thanks,

AnthonyTa_VZW

Follow us on Twitter @VZWSupport

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