9 Days - Samsung DROID CHARGE still won't activate - Phone does NOT work! Don't waste your money!

JKHAZ
Newbie

On May 14, 2011, the day the DROID CHARGE was released, I purchased 4 new phones and 4  new Verizon data plans. 9 days later, my DROID CHARGE still has NOT been activated.  I have spent many hours on the phone with “customer service” and “technical support” as well as 1 hour at one Verizon store and 3 hours at another, all to no avail.  I have put in multiple technical support tickets. Most have been summarily “closed” without the problem being resolved.  Apparently, Verizon employees can’t help customers.

What good is the phone IF IT DOES NOT WORK???  Don’t waste your money!  It may be a nice $299 paper weight, but that it all it has been good for between May 14th and May 23rd.

This is a piece of JUNK!  If you want a phone you can actually use to make and receive calls, STAY AWAY FROM THE DROID CHARGE!

 

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1 Solution
Not applicable

What error message are you getting? Please post more detail. Thanks.

View solution in original post

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7 Replies
maryl
Contributor - Level 1

Take it in or ship it back to exchange for another phone(s). You also have a 14 day window to exchange for a different phone model.. Good luck. I do not work for or am any way affiliated with VZW.

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Wildman
Legend

Another thing you can try, call CS and ask tech to share the programming info to manually program the device, sometimes this works where other methods dont..

 

If this doent help then I agree that returning device is the best solution before the return window expires...

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mdram4x4
Champion - Level 1

it wont activate until you have 100 threads about it

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kodiak269
Newbie

If you haven't returned the phone by now then send it in under warranty because your 14 Day No questions asked return has expired. 12 messages about the phone not activating is a little far fetched. IMO :robotsurprised:

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Schmidty123
Newbie

Just bought 5 phones for company and all having the same issues **bleep**!

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HoboSpider
Enthusiast - Level 2

I got hung up during the activation process as well but managed to figure out what the problem was. I believe I just had to call a 1-800 number or something to activate the phone (from a separate line). It was a step I completely missed because I was going off the manual that came with the phone, instead of a sheet that ALSO came in the verizon packaging that said something like  "Do this stuff first!"  I recall the page having a thick red border around it.  Just do what it says! Hope this helps!  

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Not applicable

What error message are you getting? Please post more detail. Thanks.

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