Accessing Voice Mail/No Touch Tones

stengals
Newbie

Strange question ...

 

When I manually dial the phone, I "hear" the touch tones.

 

But, when I try to dial my voice mail, I can't get into it ... because the touch tones are not active.

 

Is there a fix for this?

 

Thanks!

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MamaLeesie
Newbie

YES! Have the same problem and it just started......after I was in my VM and trying to bypass messages to get to the Admin area. I pressed a few different #'s and am thinking I locked something?? I've gone into my Settings, everytihng is fine.

If you hear of an answer, could you PLEASE let me know.

 

Thank you!

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MamaLeesie
Newbie

OK - I just turned my phone off and then on again.....now it works! So WEIRD.

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TamaraH_VZW
Verizon Employee

I'm glad the battery pull worked for you, MamaLeesie!

 

It is weird how the most basic function such as a battery pull will many time fix things going wrong with our cell phones!

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