Adjusting Volume on Droid X

[moates]

To ensure you are getting the best volume out of your Droid X, be sure to double check these settings on your new device!

-Menu
-Settings
-Sound and Display Settings

*Ensure that Silent mode is not checked (if you want audible sound)

*Check that your Ringer Volume is set at the appropriate volume level.

*Check that your Media Volume (for music and videos) is set to the volume level. *In addition check your Media Audio Effects option to ensure it is set to whatever device you may be using it with (wired stereo device) or just the phones speaker.

*Ensure that your Phone Ringtone is set to an audible sound, or a sound that is loud enough to alert you (some sounds may be softer than others)

*Ensure that your Notification Ringtone is set to an audible sound or a sound that is loud enough to alert you. (again, some sounds may be softer than others)

Check out more information at http://search.vzw.com/?do=viewdoc&id=33910

Note: If you have an alarm set, ensure that all the above is set to the desired volume levels, and if you have a task killer, do not end task/kill the alarm clock program. Ending the task, or killing the application will cause your alarm to not respond at the appropriate time. Depending on the task killer you can set the alarm clock program to be an exception when killing a task.

If the above does not resolve the issue, a soft reset would be recommended. A soft reset is pulling the battery out of the device for a few seconds, and placing it back in.

This information as well as other informaiton you may need on your new device can be found by selecting your model number and manufacture on our support site www.verizonwireless.com/support. Here you can do a quick search for what you are looking for. 

Hope this helps!  

[dsxdroider]

Dear moates (Verizon Wireless Employee),

Although it is very kind of you to post info on adjusting volume on the Droid X, Droid X users may reasonably find your post frustrating if not insulting and/or offensive.

The alleged low volume/speaker issue/problem on certain batches or units of the Droid X is well documented by dozens, even hundreds (probably thousands) of Droid X owners on many different forums (Verizon forums, Droid forums, Android forums, etc.). All of these forum threads contain the information that you put in your post. In addition, the information that you put in your post is available in the Droid X manual, over the phone from Verizon tech support, and in many other forum posts. In short, you have said nothing new. The reason many Droid X owners may find this frustrating if not insulting and/or offensive is that many of them have already repeatedly gone through every detail in your post (and more) while on the phone with Verizon and Motorola tech support, while still experiencing a serious low volume/speaker problem on their Droid X. Nonetheless, the vast majority of Verizon tech support employees continue to tell Droid X owners who call in to report/document the alleged low volume/speaker issue/problem that Verizon has no knowledge of any such problem. Oddly, some Verizon tech support employees tell Droid X owners who call in to report the problem that Verizon knows about the problem and that a firmware fix is in the works. This inconsistency is troubling to many Droid X owners.

Whether the volume/speaker problem only plagues certain Droid X batches/units, and whether the volume/speaker problem is due to hardware or to firmware, in any case a firmware update that increases the potential volume of all Droid X units will help solve the problem.

Here are just two forum threads that contain reports of the alleged volume/speaker problem on the Droid X, even when all volume settings are adjusted to play the maximum volume level (note that when Verizon rearranged the forum communities, some of the forum posts/threads were cut off in some links, while some of the threads continue on in the relevant newly arranged forum community):

1) http://community.vzw.com/t5/DROID-X-by-Motorola/Volume-issue-on-new-Droid-X/td-p/227520;jsessionid=1...

2) http://www.droidforums.net/forum/droid-x-general-discussions/59913-droid-x-speaker-volume.html

What would be helpful is for representatives from Verizon (such as yourself) to comment on the actual problem: the large number of Droid X owners who experience very low volume/speaker performance even when the obvious settings on the phone (and listed in your recent forum post) are doubled-checked. Would you like us to organize a public online petition? A class action law suit? Most Droid X owners are not hostile and do not want to go those routes because they love their new phones as well as Verizon's otherwise excellent services. One of the only problems is the failure of Verizon adequately to address the alleged low volume/speaker issue/problem. A forum post that lists known information is inadequate because it makes no progress towards solving, reducing, and/or addressing the problem.

Could you give Droid X owners the courtesy of a more direct response to the allegedly very low volume/speaker problems that persist even when the settings listed in your post are appropiately adjusted and double-checked?

Thank you for your consideration.

[Wildman]

Very well said, lets see if it makes any difffrence because I was late for work today because the volume was to low on alarm, so I am not a happy individual right now...

[Wildman]

In the end, the whole purpose of the responce was to clearify that the post that Verizon rep decided to post to a number of customers experiancing this issue was more of a insult than a helpful tip, there is a number of reports across a number of forums but this is just a venting area.... People keep reporting to contact CS and have this issue noted but this is where customers are getting frustrated because basically every customer that called to report it is being told that it was the first time they heard of the issue, which means nothing is being noted or even being looked at to resolve.. Also when the issue is acknowledged, all they decide to do is plcce the customer on a waiting list to have a replacement sent to them when one comes avaliable and this is rediculas... This is starting to remind me of the **bleep** "Hear is a bumper guard to cover phone to make your phone work correctly" (STEVE JOBS) answer.

To say that they was working on the situation or tell customers a solution instead of give them the run around would be the correct way to handle the situation, but companies have showed thet the right thing is the right solution in their eyes..