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Again no data :(

jsprake1
Newbie
‎10-17-2011 12:25 AM

I have tried CS. On the phone with them an hour and still noone answered fom tech support. It's been 2 hours or more with no 3G and I keep having the "Black Screen of Death" issue. Yup, past my 14 days :/. Upstate NY (incase its not just me)

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demmo86rt
Champion - Level 3
‎10-17-2011 01:09 AM

Sounds like you're not the only one : http://www.androidcentral.com/verizon-data-struggling-tonight

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iamkalel
Newbie
‎10-17-2011 01:14 AM

Went into a store, they said "upgrading the network" and the outage should be over soon.  Too bad the idiot salesman tried to replace my SIM on the thunderbolt first.  Now I can use the phone for anything. 

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Wildman
Legend
In response to iamkalel
‎10-17-2011 04:38 AM

I hope that this gets resolved soon because this is starting to become a regular issue.... 

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sscott49
Newbie
‎10-17-2011 05:40 AM

No 3G no4G.  Technical support said it was a nationwide data outage and they were working on it. Funny, RIMM was down for two days last week as well.

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luigi524td
Enthusiast - Level 2
‎10-17-2011 06:14 AM

Data Connectivity ISSUES:

 

Happened several times during the past three days hours - iintermittant data connectivity outages lasting 1-3 hours. I'm not aware of weather-related situations that could be at the root of these outages; Now I know how RIM users must have felt last week.

 

I wouldn't bother trying to call Customer Service any more - I'm sure they are telling customers the same thing and I grew weary of being on hold or hearing the pre-recorded message that there is high call volume.

 

Hopefully the problems will be resolved soon and more permanent solutions put in place to ensure system reliability. :manmad:

 

 

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reallyniceguy
Contributor - Level 2
In response to luigi524td
‎10-17-2011 07:30 AM
Mine was gone for about an hr or so then it came back. If you are in a 3g area turn off your 4g in settings. Also if you are in a spotty 4g area.
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Joey301
Enthusiast - Level 3
‎10-17-2011 11:01 AM

Mine has not worked for weeks. It comes on every once in awhile. Definately does not work in a building anymore, where the old network always worked.

Joey

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gina7289
Contributor - Level 2
‎10-17-2011 02:56 PM
Known issue fix in Nov... Mine gets that bad too 1 1/2 Hrs last night did airplane mode did sleep mode shut mobile network off ugh powered it off on too.
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JohnB_VZW
Verizon Employee
‎10-22-2011 02:05 PM

Thank you all for your engagement. I appreciate your help.

 

@jsprake1,

 

I'm sorry to hear that you're having issues with the 3G connection on your phone. I do not show any outages in your area. Are you still experiencing this issue? If so, have you tried rebooting your phone or performing a hard reset?

 

It appears like you have the LG Dare. You can reboot this phone by simply removing the battery for a few seconds. If the reboot does not fix the issue you can attempt a hard reset. Below I have provided the steps:

 

From the main screen, tap Menu 

Tap Settings & Tools
Tap Phone Settings 
Tap Security
Enter Phone Lock Code ???? displays,
enter the 4 digit lock code ( default: last 4 digits of phone number ).
Tap Reset Default
Preference settings will be set to factory defaults.  Your user data will NOT be erased.  Press <OK> to continue. displays.
Tap OK to continue.
Tap Revert

The phone will power cycle.

 

If you are still having an issue with 3G on your phone after performing the above suggestion, please let me know and I'll be happy to further assist you.

 


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